Thirty six local authorities have been identified by Socitm’s Better Connected research programme as having the UK’s top council websites, following a series of surveys of their performance from a customer perspective carried out over the last six months.
05 June 2017
Local authority websites have nearly completed their repurposing for a mobile world in which globally, desktop browsing now lags that from mobiles and tablets.
26 May 2017
A review of content and usability of social care pages published by the UK’s local authorities shows the impact of the Care Act on the way these are being presented.
16 May 2017
134 of 195 council websites (69%) have passed the Socitm Better Connected stage two accessibility test, indicating that their website content can be readily consumed by people with disabilities, including those using the keyboard only or assistive technologies like screen readers.
16 May 2017
Smart places and location intelligence are two themes that should be at the heart of the transformation of local government and public sector, says Socitm.
28 April 2017
Socitm shares Wiltshire Council’s plan to design services and systems around customers: a real-world example of digital transformation
25 April 2017
Council online services for resident parking and roadworks are good and improving says Better Connected, the research programme developed by Socitm that assesses council online services from a customer perspective.
20 April 2017
‘Federation of networks’ could best serve public services in the future, but only with right leadership approach, says Socitm
02 March 2017
Councils looking to outsource local services like leisure centres, libraries or bulky waste collections should require that providers match best practice when it comes to providing the digital part of the service.
10 February 2017
Authorities must seize opportunity to shape £1.9bn Government spend, says Socitm
01 February 2017
Council library services should be doing more to make it easier for people to sign up and use their e-books, e-magazines and e-audio services says the latest report from Better Connected, the annual survey of local authority website performance.
13 January 2017
Socitm, the association of IT and digital professionals working across local public services has announced its policy and research priorities and programmes for 2017.
02 January 2017
Managers of local authority building control services need to simplify information on their web pages so that householders commissioning what is likely to be a once-in-a-lifetime building project can readily understand and discharge their responsibilities.
15 December 2016
Too many councils are making it unnecessarily difficult for people seeking social housing to find out if they are eligible and then apply.
12 December 2016
Leaders, not managers, are needed if local public services are to make the vital transition to digital. The good news is that with the right support, leaders can be developed rather than just emerging randomly.
30 November 2016
Platforms and places are the essential components for delivering tomorrow’s local public services, and all senior ICT managers should be planning their future strategy around them now, says the latest briefing from Socitm.
04 November 2016
The much anticipated five year National Cyber Security Strategy set out by the Chancellor yesterday provides a welcome boost for UK local authorities’ ongoing activities to keep their operations secure in an increasingly digital world.
02 November 2016
The impressive transformation achieved by Aylesbury Vale District Council, which has realised at least £4m in savings over five years, has been achieved through the ‘simplify, standardise and share’ approach advocated by the Local CIO Council.
23 September 2016
Local public service organisations that want to deliver real transformation, rather than just ‘e-enabling’ information and online transactions, should follow the ‘simplify, standardise and share’ approach set out in the recent paper published by the Local Public Services CIO Council (LCIOC) in collaboration with Socitm and SOLACE.
22 August 2016
Blockchain technology – the same technology that enables Bitcoin, the digital currency – is set to disrupt many public and private sector business models, potentially shifting power away from current control centres and out towards service users.
03 August 2016
Being able to think digitally and being prepared to ditch traditional hierarchies are necessary precursors to creating, establishing and operating effective digital services says The Digital Mindset, a new briefing from Socitm.
10 July 2016
A new paper from the Local CIO Council tells local public services that digitally enabled transformation is dependent on their commitment to the principles ‘simplify, standardize and share’.
06 July 2016
Local authority social care departments need to be making plans now about how they will identify and authenticate users and providers of online social care services.
04 July 2016
Persuading social care employees and delivery partners of the importance of digital in the future of social care is key to driving online take up in the sector says the latest briefing in a new series developed jointly by Socitm, the Local Government Association (LGA) and the Association of Directors of Adult Social Services (ADASS).
20 June 2016
Council websites have shown a big improvement in their accessibility to people with disabilities, including those using assistive technologies like text-to-speech screenreaders or keyboard-only controls.
16 June 2016
This question is raised in Realising the potential of big data analytics, the latest briefing from Socitm Insight, which says that having big data as part of a local leader’s strategic vision could be more important for the chances of its future exploitation than business cases and other managerial routes to changing practice.
12 June 2016
Public sector leaders urged to be role models of digital innovation across and beyond local government
24 May 2016
Headline results for all 416 council websites free-to-view at betterconnected.socitm.net
23 May 2016
A new briefing from Socitm, The Local Digital Coalition: a key step to the future delivery of joined up and digital local public services, sets out how services like GOV.UK Verify, Notify and Pay could be extended to local public services
06 May 2016
Council websites tested for their performance in providing online applications for secondary schools have passed with flying colours. 78% of the 27 county councils tested provide a good or very good service.
14 April 2016
The latest survey of local authority website performance conducted by Socitm’s Better Connected research programme shows commitment to supporting local populations to get fit, but some confused and confusing message delivery.
12 April 2016
Socitm, the association for digital leaders in local public services, and the Local CIO Council have welcomed the collaboration between itself, SOLACE (the council chiefs’ organisation), LocalGov Digital, iNetwork, iStand and others, to form the Local Digital Coalition.
04 April 2016
Planning to feature as one of four key online services in Better Connected Live 2016 (Birmingham, May 24/25) thanks to collaboration with the Planning Portal
04 April 2016
Socitm suggests that councils should look at the information governance arrangements they currently have in place and prepare for the enforcement of the new regulations that are likely to be in place from 2018.
31 March 2016
Half of the 320 local authority websites tested by Socitm in the latest Better Connected survey ‘pay council tax’ provide an online account where people can view their council tax details and balance.
29 March 2016
Local leaders responsible for delivering public services are being invited to re-imagine the possibilities from a devolved and digital perspective at a new, two-day event 24/25 May in Birmingham.
24 February 2016
The user experience of council library services online, based on results of testing the task ‘renew library book’, is still marred by third party library systems that are poorly integrated with the main council website.
17 February 2016
The raft of pressures on local authorities - social, economic, technological and political - has increased the diversity of approaches to ICT-enabled service transformation.
08 February 2016
More than three quarters of county councils provide a good or very good service for people seeking information about their local tip, even when they are doing so from their mobile phone.
02 February 2016
Better connected has now released data for all UK councils from its 2015 report.
18 January 2016
This finding is part of the latest survey carried out for the programme, headline results of which are available now on the new Better connected website.
06 January 2016
Nearly 70% of councils tested – London boroughs and metropolitan districts - provide a good or very good parking service online.
27 November 2015
IT and digital leaders in local public services are disappointed that the substantial boost for digital transformation announced in the Spending Review is focused on central government and NHS services, ignoring the pressing need to join up public services locally.
26 November 2015
Better connected, the Socitm research programme that evaluates the customer experience of local public service web and digital activity will be formally launched in its new, online form at Socitm2015 in Leicester on 19/20 October.
16 October 2015
Local authorities thinking about how to drive ‘data-driven solutions’ locally could find their model in New York says Big data: What does it mean to ‘do’ it? the latest briefing from Socitm Insight.
07 October 2015
Could the approach to service re-design and digital transformation developed by the Dutch care organisation, Buurtzorg, work here in the UK? asks the latest briefing from Socitm.
22 September 2015
Socitm, the association for IT and digital professionals working in local pubic services is launching an initiative to support women in the sector and promote their advancement.
18 September 2015
Council managers who missed the ‘ShareDigital 2015’ event in July have another opportunity to benefit from peer experience in Socitm’s latest briefing Catch-up on ShareDigital 2015: too useful to have missed?
31 July 2015
Sentiment analysis, a way of using technology to aggregate many individual opinions, attitudes and emotions to gain insight into opinions of whole communities, may be something today’s head of ICT would do well to investigate further.
17 July 2015
Digital approaches that provide the most plausible response to austerity are yet to be embraced by many local public service organisations, says a new report from Socitm.
06 July 2015
As public sector cutbacks eat deeper into middle management, local authority intranets may finally come into their own as an important tool for employee productivity.
30 June 2015
Socitm agrees partnership with Boilerhouse to develop research and publishing on digital local services
12 May 2015
This press release was issued by Denmark's dania software and illustrates how they have supported Gravesham Borough Council, a Socitm Insight service user, in achieving improved business efficiency.
06 May 2015
Cloud computing in use or being piloted in vast majority of local public services despite ongoing concerns, shows Socitm survey
01 May 2015
The extent of progress towards the ‘digital council’ – certainly a part of the answer to challenges facing local government – is set out in a new briefing from public services ICT association Socitm.
24 April 2015
Socitm, the association of IT and digital professionals working in and for public services, has confirmed Nadira Hussain, One Oracle Programme Manager at oneSource, the shared service created by the London Boroughs of Newham and Havering, as its new President.
24 April 2015
Dedicated Socitm ‘Network’ on Knowledge Hub to enhance member engagement
14 April 2015
Against a backdrop of more budget cuts for local public services, Socitm's Spring Conference will explore the role of ‘digital’
31 March 2015