Socitm | The Society of IT Management

Press releases

Technology related trends for the public sector in 2019

Rather than just reciting the usual catalogue of IT trends seen from many pundits, this year’s public sector technology predictions from Socitm takes a look at technology opportunities (existing and emerging) set in the context of the business challenges being faced, debunking the myth from the reality.

29 January 2019

Socitm and Sitemorse partner for BetterConnected+

In order to support local authorities in achieving compliance, Socitm and Sitemorse have entered into a partnership to deliver automated assessments of the 125 first visited HTML pages and 10 PDFs on websites and report on their compliance with accessibility standards.

11 December 2018

Huw McKee joins Socitm’s president’s team

Huw McKee, Head of IT and Digital Transformation at Conwy County Borough Council has been elected as vice president of digital leaders’ body Socitm

11 December 2018

Digital leaders urged to register for Leadership Academy courses

Socitm, the professional association for digital leaders in local public services, has launched the registration process for its most far-reaching and comprehensive leadership development portfolio.

05 November 2018

Socitm leadership programme endorsed by Welsh government

Future public sector leaders in Wales are being offered the chance to develop leadership and management skills on a highly successful training programme.

28 September 2018

QA chosen to deliver Leadership Academy for Socitm

Socitm, the professional association for digital leaders in local public services, has today announced who it will partner up with to offer its largest and most comprehensive approach to leadership development.

10 September 2018

Essex County Council chooses Socitm Advisory for £1.925 million transformation work

Socitm Advisory has secured a deal with Essex County Council (ECC) to drive forward its technology transformation.

18 July 2018

Socitm welcomes announcement on funding to improve care through technology

Socitm, the professional association for digital leaders in local public services, has welcomed NHS England’s announcement of funding to create joined-up information capabilities across the health and care system.

24 May 2018

Council websites show progress in presentation of information and services on mobile devices with ‘Find childcare’ task results

Results of the latest Better Connected survey on council website performance show progress with presentation of services on mobile devices, based on the findings of the ‘Find Childcare’ task.

18 May 2018

Council websites need to do more to make the Local Plan accessible to their residents

Council websites need to do more to make ‘the Local Plan’ accessible to their residents - not just property, planning and development professionals.

11 May 2018

Nicola Graham becomes new Socitm president

Nicola Graham, head of ICT at Aberdeenshire Council, has been confirmed as the new president of public sector ICT representative body Socitm.

10 May 2018

Exciting offer for pioneering councils

Socitm, the body representing IT and digital professionals across the public sector, has teamed up with some of the most innovative tech firms in the country to create a unique competition.

30 April 2018

Digital leaders set to debate the future of public services

ICT professionals from across the UK are set to gather in Glasgow next month for a major conference to discuss how to deliver public services more effectively, ethically and securely.

17 April 2018

Council websites adapt to paid for garden waste collections now that 75% charge for the service

Councils are adapting their websites to accommodate new paid for services like collecting garden waste.

16 March 2018

Socitm delegation to showcase UK local public service redesign to international audience

A delegation from Socitm, the body representing IT and digital professionals across the public sector, is heading to Australia to showcase innovation in UK local government.

12 March 2018

Council websites face challenges describing complex rubbish collection regimes put in place to meet recycling targets

Some council websites are struggling to describe complex rubbish collection regimes put in place to meet recycling targets, says the latest report from Socitm’s Better Connected programme.

02 March 2018

Trend Micro and SBL announced as headline sponsors of Socitm President’s Conference

Socitm is proud to announce its partnership with headline sponsors Trend Micro and SBL, for the first-ever President’s Conference.

27 February 2018

Council websites should be clear about growing restrictions on use of council tips to avoid user frustration and abuse

Council websites should be more upfront about restrictions on public use of council tips in order to avoid turning people away and creating the sort of frustration that can lead to confrontation.

23 February 2018

Registration opens for first-ever Socitm President’s Conference

Registration for the first-ever Socitm President’s Conference has opened – with early bird tickets now on general sale.

07 February 2018

Council parking services particularly weak on provision of online information and services for drivers with disabilities

Council parking services could do a great deal better when it comes to provision of online information and services, and do a particularly poor job for drivers with disabilities.

02 February 2018

Report highlights social care failings on council websites

Council social care teams responsible for meeting Care Act requirements to provide information, advice and guidance to the public are falling short of best practice in their online provision says the latest Socitm Better Connected report.

19 January 2018

Small changes would make big difference for users of council library websites says Better Connected’s latest report

Small changes to wording, links and the hierarchy of information could significantly improve the user experience of libraries online, says Better Connected in its latest report on the usability of council websites.

15 January 2018

Councils have work to do ahead of new rules on accessible public sector websites due in 2019, show Better Connected test results

Councils responsible for the 40% of local authority gov.uk websites found not to be accessible to people with disabilities in a recent survey by Better Connected will need to fix their sites ahead of a new EU directive coming into force from September 2019. Some sites may already be in breach of the Equality Act 2010.

08 January 2018

Key government minister to deliver opening address at ShareDigital event

The UK’s digital and culture minister is set to deliver the opening address at a leading public sector digital services event.

03 January 2018

Diversity in public sector IT must improve, says Socitm

Socitm, the body representing IT and digital professionals across the public sector, is supporting the need to achieve a better gender balance in local government.

08 December 2017

Socitm Advisory congratulates HSJ award winners

Public sector ICT and digital advisor Socitm Advisory has extended its congratulations to all the winners at this year’s prestigious Health Service Journal (HSJ) Awards.

24 November 2017

New research highlights rise of shared services

The development of shared services appears to be unstoppable and will continue for the next decade, according to a new research resource produced by public sector ICT body Socitm.

24 November 2017

Socitm calls for public sector leaders to embrace equality, inclusivity and diversity to deliver transformation

Public sector leaders should make equality, inclusivity and diversity central to their transformation programmes, says Socitm.

30 October 2017

Socitm launches 'Digital Transformation'

Socitm and ITN Productions have launched a news and current affairs-style programme ‘Digital Transformation,’ which explores the changing digital landscape within public services.

12 October 2017

Socitm Awards recognise excellence in public sector ICT

The best in public sector ICT were recognised at the gala evening for the Socitm Awards 2017.

10 October 2017

World-class training to be provided to all Socitm members

Socitm, the representative body for public sector ICT professionals, is set to launch a new training service that will deliver even greater value and knowledge to its members.

27 September 2017

Socitm president praises departing chief executive

Socitm president Geoff Connell has praised the leadership shown by the society’s chief executive, who is standing down from his role at the end of September.

19 September 2017

Socitm staff swap a day at the office to volunteer at donation centre

Employees from Socitm, the body representing IT and digital professionals across the public and third sectors, have swapped office life for a day of volunteering to support one of its members.

16 August 2017

ITN Productions programme to put public sector digital transformation in the spotlight

In a unique communications partnership, Socitm and ITN Productions are producing a news and current affairs-style programme exploring the changing digital landscape within public services.

16 August 2017

Top UK council websites named by Better Connected

Thirty six local authorities have been identified by Socitm’s Better Connected research programme as having the UK’s top council websites, following a series of surveys of their performance from a customer perspective carried out over the last six months.

05 June 2017

Council websites – all but 11% - make transition to mobile

Local authority websites have nearly completed their repurposing for a mobile world in which globally, desktop browsing now lags that from mobiles and tablets.

26 May 2017

Review of content and usability of social care services online shows impact of Care Act

A review of content and usability of social care pages published by the UK’s local authorities shows the impact of the Care Act on the way these are being presented.

16 May 2017

Testing for Better Connected shows that maintaining website accessibility for people with disabilities an ongoing challenge

134 of 195 council websites (69%) have passed the Socitm Better Connected stage two accessibility test, indicating that their website content can be readily consumed by people with disabilities, including those using the keyboard only or assistive technologies like screen readers.

16 May 2017

Socitm urges local government and public sector to embrace smart places and location intelligence

Smart places and location intelligence are two themes that should be at the heart of the transformation of local government and public sector, says Socitm.

28 April 2017

Using systems thinking to better serve citizens

Socitm shares Wiltshire Council’s plan to design services and systems around customers: a real-world example of digital transformation

25 April 2017

Council online services for resident parking and roadworks are good and improving says Better Connected

Council online services for resident parking and roadworks are good and improving says Better Connected, the research programme developed by Socitm that assesses council online services from a customer perspective.

20 April 2017

Cloud is good; SuperCloud is better

‘Federation of networks’ could best serve public services in the future, but only with right leadership approach, says Socitm

02 March 2017

Councils should secure digital service commitment when outsourcing says Better Connected following latest survey report

Councils looking to outsource local services like leisure centres, libraries or bulky waste collections should require that providers match best practice when it comes to providing the digital part of the service.

10 February 2017

Councils urged to take ownership of their cyber strategy

Authorities must seize opportunity to shape £1.9bn Government spend, says Socitm

01 February 2017

Council library services could be doing more to encourage e-readers says Better Connected survey report

Council library services should be doing more to make it easier for people to sign up and use their e-books, e-magazines and e-audio services says the latest report from Better Connected, the annual survey of local authority website performance.

13 January 2017

Socitm focus 2017: workforce diversity, transformation, health and social care integration, secure, open, shared systems

Socitm, the association of IT and digital professionals working across local public services has announced its policy and research priorities and programmes for 2017.

02 January 2017

Council building control managers must ‘do more to produce less’ in presenting the service online - Better Connected latest

Managers of local authority building control services need to simplify information on their web pages so that householders commissioning what is likely to be a once-in-a-lifetime building project can readily understand and discharge their responsibilities.

15 December 2016

Applying for social housing needn't complex or cumbersome – but too many council websites make it so says Better Connected

Too many councils are making it unnecessarily difficult for people seeking social housing to find out if they are eligible and then apply.

12 December 2016

Leaders not managers are needed for the transition to digital: the good news is that they can be made says Socitm briefing

Leaders, not managers, are needed if local public services are to make the vital transition to digital. The good news is that with the right support, leaders can be developed rather than just emerging randomly.

30 November 2016

‘Place as a platform’ encapsulates the future for ICT service delivery in local public services says new Socitm briefing

Platforms and places are the essential components for delivering tomorrow’s local public services, and all senior ICT managers should be planning their future strategy around them now, says the latest briefing from Socitm.

04 November 2016

National Cyber Security Strategy provides welcome boost for ongoing commitment of UK local authorities says Local CIO Council

The much anticipated five year National Cyber Security Strategy set out by the Chancellor yesterday provides a welcome boost for UK local authorities’ ongoing activities to keep their operations secure in an increasingly digital world.

02 November 2016

Aylesbury Vale achieves transformation and £4m savings via ‘simplify, standardise and share’ approach says Socitm briefing

The impressive transformation achieved by Aylesbury Vale District Council, which has realised at least £4m in savings over five years, has been achieved through the ‘simplify, standardise and share’ approach advocated by the Local CIO Council.

23 September 2016

Organisations that take the Simplify, Standardise and Share approach can avoid ‘delusions of transformation’ says Socitm

Local public service organisations that want to deliver real transformation, rather than just ‘e-enabling’ information and online transactions, should follow the ‘simplify, standardise and share’ approach set out in the recent paper published by the Local Public Services CIO Council (LCIOC) in collaboration with Socitm and SOLACE.

22 August 2016

Blockchain technology could offer powerful opportunities for digitally-enabled councils says Socitm briefing

Blockchain technology – the same technology that enables Bitcoin, the digital currency – is set to disrupt many public and private sector business models, potentially shifting power away from current control centres and out towards service users.

03 August 2016

Think digitally and ditch the hierarchies to create effective digital services advises Socitm

Being able to think digitally and being prepared to ditch traditional hierarchies are necessary precursors to creating, establishing and operating effective digital services says The Digital Mindset, a new briefing from Socitm.

10 July 2016

Simplify, standardise, and share: Local CIO Council sets out route to better outcomes and savings for local public services

A new paper from the Local CIO Council tells local public services that digitally enabled transformation is dependent on their commitment to the principles ‘simplify, standardize and share’.

06 July 2016

Social care leaders urged to consider options for managing identity and authentication online for service users and providers

Local authority social care departments need to be making plans now about how they will identify and authenticate users and providers of online social care services.

04 July 2016

Engaging social care staff is key to increasing take up of online services by clients and carers says new briefing

Persuading social care employees and delivery partners of the importance of digital in the future of social care is key to driving online take up in the sector says the latest briefing in a new series developed jointly by Socitm, the Local Government Association (LGA) and the Association of Directors of Adult Social Services (ADASS).

20 June 2016

Big improvement in accessibility of council websites to people with disabilities revealed in survey for Better Connected

Council websites have shown a big improvement in their accessibility to people with disabilities, including those using assistive technologies like text-to-speech screenreaders or keyboard-only controls.

16 June 2016

Will local leaders rise to the big data challenge asks latest Socitm briefing

This question is raised in Realising the potential of big data analytics, the latest briefing from Socitm Insight, which says that having big data as part of a local leader’s strategic vision could be more important for the chances of its future exploitation than business cases and other managerial routes to changing practice.

12 June 2016

Industry bodies unite to drive local digital leadership

Public sector leaders urged to be role models of digital innovation across and beyond local government

24 May 2016

Council websites show marked improvement in mobile and accessibility performance in annual Better Connected assessment

Headline results for all 416 council websites free-to-view at betterconnected.socitm.net

23 May 2016

Socitm outlines key role for Local Digital Coalition in extending GDS ‘government as a platform’ to local public services

A new briefing from Socitm, The Local Digital Coalition: a key step to the future delivery of joined up and digital local public services, sets out how services like GOV.UK Verify, Notify and Pay could be extended to local public services

06 May 2016

Council websites get A* for secondary schools applications test

Council websites tested for their performance in providing online applications for secondary schools have passed with flying colours. 78% of the 27 county councils tested provide a good or very good service.

14 April 2016

Council web survey shows commitment to boosting local fitness - but message delivery needs streamlining

The latest survey of local authority website performance conducted by Socitm’s Better Connected research programme shows commitment to supporting local populations to get fit, but some confused and confusing message delivery.

12 April 2016

Socitm and Local CIOC welcome Local Digital Coalition as key step to future delivery of joined-up local public services

Socitm, the association for digital leaders in local public services, and the Local CIO Council have welcomed the collaboration between itself, SOLACE (the council chiefs’ organisation), LocalGov Digital, iNetwork, iStand and others, to form the Local Digital Coalition.

04 April 2016

Poor integration with third party systems mars experience of planning services online reports Better Connected

Planning to feature as one of four key online services in Better Connected Live 2016 (Birmingham, May 24/25) thanks to collaboration with the Planning Portal

04 April 2016

Councils should review information governance arrangements ahead of impending changes to data protection and online privacy laws

Socitm suggests that councils should look at the information governance arrangements they currently have in place and prepare for the enforcement of the new regulations that are likely to be in place from 2018.

31 March 2016

50% of local authorities offer online accounts for council tax

Half of the 320 local authority websites tested by Socitm in the latest Better Connected survey ‘pay council tax’ provide an online account where people can view their council tax details and balance.

29 March 2016

Better Connected Live 2016 The re-invention of local public services

Local leaders responsible for delivering public services are being invited to re-imagine the possibilities from a devolved and digital perspective at a new, two-day event 24/25 May in Birmingham.

24 February 2016

Online user experience of council libraries marred by poorly integrated third party systems: latest Better connected survey

The user experience of council library services online, based on results of testing the task ‘renew library book’, is still marred by third party library systems that are poorly integrated with the main council website.

17 February 2016

Raft of pressures on local authorities has increased diversity of ICT-enabled service transformation approaches

The raft of pressures on local authorities - social, economic, technological and political - has increased the diversity of approaches to ICT-enabled service transformation.

08 February 2016

Finding council tip opening times easier than reporting a missed bin from a mobile phone

More than three quarters of county councils provide a good or very good service for people seeking information about their local tip, even when they are doing so from their mobile phone.

02 February 2016

Website performance data 2015 released for all UK councils

Better connected has now released data for all UK councils from its 2015 report.

18 January 2016

Half of counties now enable older persons' bus pass applications online reveals Better connected

This finding is part of the latest survey carried out for the programme, headline results of which are available now on the new Better connected website.

06 January 2016

70% of councils tested provide a good or very good parking service online says Better connected

Nearly 70% of councils tested – London boroughs and metropolitan districts - provide a good or very good parking service online.

27 November 2015

Disappointment that Spending Review digital boost ignores need and opportunity to join up services across place

IT and digital leaders in local public services are disappointed that the substantial boost for digital transformation announced in the Spending Review is focused on central government and NHS services, ignoring the pressing need to join up public services locally.

26 November 2015

Better connected launches online

Better connected, the Socitm research programme that evaluates the customer experience of local public service web and digital activity will be formally launched in its new, online form at Socitm2015 in Leicester on 19/20 October.

16 October 2015

Socitm points to New York as model for councils looking to drive ‘data-driven solutions’ locally

Local authorities thinking about how to drive ‘data-driven solutions’ locally could find their model in New York says Big data: What does it mean to ‘do’ it? the latest briefing from Socitm Insight.

07 October 2015

Buurtzorg: could this Dutch approach to service re-design and digital transformation work here? asks Socitm briefing

Could the approach to service re-design and digital transformation developed by the Dutch care organisation, Buurtzorg, work here in the UK? asks the latest briefing from Socitm.

22 September 2015

Socitm launches Women in IT and digital initiative at event in London 23 September

Socitm, the association for IT and digital professionals working in local pubic services is launching an initiative to support women in the sector and promote their advancement.

18 September 2015

Councils ‘share digital’ insights captured in Socitm briefing

Council managers who missed the ‘ShareDigital 2015’ event in July have another opportunity to benefit from peer experience in Socitm’s latest briefing Catch-up on ShareDigital 2015: too useful to have missed?

31 July 2015

Sentiment analysis well worth further investigation as part of performance management armory, says Socitm briefing

Sentiment analysis, a way of using technology to aggregate many individual opinions, attitudes and emotions to gain insight into opinions of whole communities, may be something today’s head of ICT would do well to investigate further.

17 July 2015

Digital - the most plausible response to austerity - not yet embraced by many local public service organisations

Digital approaches that provide the most plausible response to austerity are yet to be embraced by many local public service organisations, says a new report from Socitm.

06 July 2015

Continuing austerity in the public sector could be the making of local authority intranets, says Socitm briefing

As public sector cutbacks eat deeper into middle management, local authority intranets may finally come into their own as an important tool for employee productivity.

30 June 2015

Socitm agrees partnership with Boilerhouse

Socitm agrees partnership with Boilerhouse to develop research and publishing on digital local services

12 May 2015

Gravesham Borough Council streamlines its business processes

This press release was issued by Denmark's dania software and illustrates how they have supported Gravesham Borough Council, a Socitm Insight service user, in achieving improved business efficiency.

06 May 2015

Cloud computing in use in vast majority of local public services despite concerns

Cloud computing in use or being piloted in vast majority of local public services despite ongoing concerns, shows Socitm survey

01 May 2015

Towards the digital council: Socitm marks progress in new briefing

The extent of progress towards the ‘digital council’ – certainly a part of the answer to challenges facing local government – is set out in a new briefing from public services ICT association Socitm.

24 April 2015

Socitm confirms new President Nadira Hussain

Socitm, the association of IT and digital professionals working in and for public services, has confirmed Nadira Hussain, One Oracle Programme Manager at oneSource, the shared service created by the London Boroughs of Newham and Havering, as its new President.

24 April 2015

Socitm partners with Knowledge Hub to boost digital collaboration between members

Dedicated Socitm ‘Network’ on Knowledge Hub to enhance member engagement

14 April 2015

Helping local public services ‘open up digital’: Socitm Spring Conference, London, 23 April 2015

Against a backdrop of more budget cuts for local public services, Socitm's Spring Conference will explore the role of ‘digital’

31 March 2015