With Solace and the Welsh Government

Hope you had an amazing time at Cymru Conference 2017

Agenda Presentations Gallery
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ICT as the Enabler for Business Transformation

9:00 - 10.00

Registration, tea and coffee

10:00 - 10:20

Joint Chairs Welcome


  • Arwyn Morris, Assistant Director of ICT at Ceredigion CC and Chair of Socitm Cymru
  • Darren Mepham, CEO at Bridgend CBC and Chair of Solace Wales
10:20 - 11:00

Keynote address: Systems Thinking

Asking good questions - the first step to good answers

  • When you are faced with all kinds of opportunities for introducing self-service, which services do you start with, and how do you know?
  • How Wiltshire Council is using Systems Thinking to develop its digital portfolio.

by John Rogers, Systems Thinking & Transformation Lead at Wiltshire Council

11:00 - 11:15

Tea and coffee break

11:15 - 11:45

Main sponsor: Amazon Web Services (AWS)

Government departments across the globe are working with AWS on their digital journey to deliver services faster, lower IT costs and increase their digital skills as they transition to and operate cloud services. Its customers deploy many services from data processing and storage, through to analytical services including recognition software and unified communications. This is a fantastic opportunity to find out how AWS can help your organisation bring smarter, more flexible services to your customers and citizens.

By Phil Ryan, Account Representative at Amazon Web Services

11:45 - 12:30

Breakout sessions

1. The Jelly Donut Conundrum: The Importance of Security from the Inside Out

What do jelly donuts and cloud security have in common? More than you might expect.

In this session, Armor, explains this commonality and why so many organizations rely on half-baked security programs that focus on protection built from the outside in. This approach to data security is proven to be ineffective at best – leaving vulnerabilities that threat actors are eager to exploit. While initially less appetizing, the solution is simple: orient your security layers from the inside out. It’s the best way to establish and maintain a secure utilization of the cloud.

By Kurt Hagerman, Chief Information Security Officer at Armor Defense Ltd

2. How I Learned to Stop Worrying and Love the Cloud - Trend Micro and SBL

Whatever Cyber is, it’s everywhere. Take away our mobiles and our tablets; our life halts. Turn of our computers; our businesses stop. Switch of the Internet; our societies shudder. And then… Turn on the news and ‘cybergeddon’ is nigh. All around, the Dark Web lurks, luring the unwary. Hackers, criminals, spies, governments, insiders; all stalk our every move prowling to bring us to ruin. Self-anointed experts offer stern warnings about the perils of the Internet of Things. This talk will debunk the myths of cyber and evaporate the sensationalism around cyber security. It will explore what cyber is, where it came from and explain how you can (probably) use it more than you do at the moment. This is a view of cyber as an enriching and productive sphere infused with the potential to enable (mostly) good humans to do (mostly) good things; safely and securely.

By Colin Williams, Director at SBL, Honorary Fellow University of Warwick, Visiting Professor De Montfort University

3. A Platform Approach to Digital Transformation - CGI

In this session CGI will talk about how they are bringing together the key concepts of information sharing, automation, process improvements and analytics in their Digital Collaboration Platform (DCP). The presenters will talk throuigh how the platform can be deployed to deliver transformation across the Public sector, creating efficiencies, driving shared services and improving outcomes for vulnerable people.


  • Emma Broom, Strategic Account Director at CGI
  • Tracy Porch-Bradley, Engagement Director – Wales at CG
12:30 - 13:30

Lunch and networking

13:30 - 14:00

Welsh Government presentation

14:00 - 14:45

Solace showcase


14:45 - 15:00

Tea and coffee break

15:00 - 15:45

Breakout sessions

1. GDPR – measuring compliance

As of 25 May 2018, the General Data Protection Regulation (GDPR) will come into effect, an act that’ll have significant implications for organisations across the UK, throughout Europe, and the rest of the world.

Organisations of all sizes will have to be legally compliant with the GDPR and its regulations regarding the secure collection, storage and use of personal information.

In this session, QA will discuss the challenges collecting accurate, meaningful compliance data, how much compliance is enough and the road ahead.


2. AI - LB Enfield’s strategy on utilising AI/bots

LB Enfield is a progressive and innovative council seeking to exploit new technologies and capabilities to improve the efficiency and effectiveness of public service delivery. This session will give you a view of the drivers and ambition influencing the strategic direction of technological travel at the council and present some initial feedback from our findings from investigating the use of AI and bots to deliver more cost effective services.

by Nadira Hussain, Head of ICT at Enfield Council and Socitm Immediate Past President

3. Reforming Local Government - Regionalisation

Our councils are working against a backdrop of extraordinary austerity and some services are facing a great deal of pressure. Local government reform is essential if we’re to make these services stronger and more resilient to cope with the demands of the future.

Local councils across the UK have already demonstrated their commitment to working together, to working across boundaries, to sharing services, to doing things in a collaborative regional way. In this session, Socitm Advisory and the Welsh government will explore the key initiatives happening in Wales and the opportunities for moving towards more collaborative and regionalised services.


  • Claire Bennett, Welsh Government
  • Andrew Rogers, Director at Socitm Advisory
  • Tony Summers, Chief Operating Officer at Socitm Advisory

4. The future of Cybersecurity - Advatek

Recently, the National Cyber Security Centre has stated that a ‘Category One’ Cyber Attack will happen sometime in the next few years. After the Category Two attack on the NHS earlier this year, as well as the recent Equifax attack, safeguarding your network has never been more critical. Join Advatek and Adrian Louth Enhanced Technology Specialist at Fortinet, as we take a deep dive into the future of Cyber Security.

What’s covered:

  • Update on current Ransomware trends and current Ransomware campaigns
  • How criminals conduct Ransomware campaigns
  • Tactics and strategies to deal with Cyber Threats and what to do if the worst does happen
  • Likely future trends in Cyber Security

by Adrian Louth, Enhanced Technology Specialist at Fortinet

15:45 - 16:30

A national approach to digital - Case study from Scotland

In Scotland, last autumn saw the launch of the local government digital office, which unites local authorities under one digital transformation umbrella. The aim is to help Scottish councils be ahead of the game, to be as agile and effective as possible in this ever changing digital world and ensure that they continue to meet the needs of increasingly technologically and digitally savvy citizens. Nicola Graham will explain why the digital office was set up, look back at what has been accomplished over the past year and share some of the biggest lessons learned.

by Nicola Graham, Head of ICT at Aberdeenshire Council



Speaker presentations


Amazon Web Services Armor Defense Ltd SBL Trend Micro
Advantek Canon Digital Message Cisco National Procurement Service

Venue Details

Royal Welsh Agricultural Society

Royal Welsh Showground LLanelwedd,
Builth Wells, LD2 3SY

Map of the venue

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