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Publications 2011

Better connected 2011: a snapshot of all local authorities - Main report (printed version)

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Better served: Customer access, efficiency and channel shift (printed version)

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IT trends in local public services 2010/11 - IT Matters (CD Rom)

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Digital by default - why and how: a guide for local public service management teams (printed version)

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Succesful sharing: a practical guide for local public services (Printed version)

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Think customer online - a report on mystery shopping in six London libraries (printed version)

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Upcoming events

West Midlands Regional Event
7th February 2012
Northern Ireland Regional Event
10th February 2012
Yorkshire and Humber regional meeting
7th March 2012
South West Regional Meeting
9th March 2012

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Latest meetings

Socitm Board of Directors
28th September 2011
Socitm Board of Directors
27th July 2011
Socitm Board of Directors
25th May 2011
Socitm Board of Directors
23rd March 2011