Better Connected 2010 a snapshot of local authority websites - Main Report (PDF emailed version)

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This is our twelfth annual survey of all local authority websites (plus others belonging to Socitm Insight subscribers in the public sector). In total, 479 websites have been examined. A team of reviewers carried out a structured survey with 120 questions for local authority websites, followed by five shorter surveys on specific topics. This research has been supplemented by seven other separate surveys, using our partner organisations. The structure of this report follows the criteria for high-quality local authority
websites that develop the ideas that websites should be 'useful, usable and used' (Version 3 of that framework published in September 2009).

Executive summary

In last year's report and in the 12 months since, we have been observing
that not everything in the garden is rosy. Visit failures are increasing, and
visitor satisfaction is dropping. Yet, when we think of what councils face in
the next few years, some action must be taken.

For some it will require hard pruning; for others it might mean digging up the garden. The point is that sites are slowly getting more complicated to
navigate around as they are allowed to grow out of control. We proposed last year a stronger governance framework for the website to encourage it to focus on the right priorities. Now we need to start on the pruning, or perhaps take more drastic action.

This annual snapshot into the state of council websites is, as always an
opportunity to take stock for everyone involved, practitioners, managers and
policymakers alike.

Contents of the report

• Introduction
• National policies and direction
• Overview of this year's results
• This year's results - useful content
• This year's results - usability
• This year's results - usage
• Next stage in evolution of council websites
  
• Development of last year's strategic approach
• Conclusions

Better Connected 2010 Package

 The full package( 270 page) Printed report and online downloads (to include supporting data) is free to Socitm Insight subcribing organisations.

Non Insight subscribers may purchase a printed version (mailed out) and or a PDF version (emailed out) of the (208 page) Main Report  in accordance with the price list below.

We hope to shortly make available to purchasers of the printed version  the option of also instantly downloading the PDF version of the Main report.

In the meantime please select the relevant product option 'PDF only' or 'Printed report only'  or 'Printed report & PDF version' and we wil arrange to email forward the equivalent of download file if selected. Please note that whilst printed matter attracts a zero rate VAT according to VAT rules we have to charge VAT at 20% on other media like PDF and CD Rom. If you order the Printed Version and the PDF version then as the latter is a free addition the zero rate VAT will apply to the joint versions.

Licence conditions

Socitm holds copyright to the content and images on this website and database rights to the structure and relationships of the data.

The Better connected 2010 headline results data is available under a Creative Commons BY-NC-SA licence which allows sharing and reuse for non-commercial purposes. However, Socitm must be attributed as per the attribution notice below. If you wish to use the information without attribution you must contact us for a licence.

If you do reuse the information, it would be great if you could let us know by e-mailing insight@socitm.net.

Attribution

In order for people to trace the information back to its source, we require attribution in the following form:

• Use of any data must be accompanied by a hyperlink reading "from Socitm Insight" and linking to www.socitm.net/betterconnected.
• If you are making the information available via your own API ,you need to make sure your users comply with these conditions.

Please contact insight@socitm.net if you would like to request additional data or wish to vary the licence terms.

Socitm is based in England and these terms are subject to English law and to the non-exclusive jurisdiction of the English courts.

The charge for Non Insight subscribers and Socitm members (who don't subscribe to Insight) are :

Better Connected 2010 price list

Package All prices displayed below exclude VAT. Add to basket prices include VAT.	Main Report (PDF version)
Insight subscribers	Free
Non Insight subscribers - Socitm members	£395
Non Insight subscribers - all other organisations	£415
Back copies of the annual survey may be available (subject to stock) call 01604 497774 or email enquiries@socitm.net for details
(Please read the terms and conditions of sale before ordering) A VAT invoice will subsequently issued for all sales.
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