Publications

Current approaches to BYOD in local public services
November 2013
Our annual report of all 433 local authority websites
November 2013
Our overview of trends and insight of the IT industry.
March 2013
Riding the wave of change
February 2013
Summary of benchmarking results for 2012
December 2012
Based on data from the Website performance service
May 2012
A snapshot of all local authority websites
February 2012
Summary of benchmarking results for 2011
December 2011
A detailed analysis of mystery shopping in six London libraries
June 2011
A practical guide for local public services
May 2011