Services press releases
Socitm urges IT chiefs to lead local authority initiatives to bring broadband to 'not-spots' as BDUK's February funding deadline approaches
Published: Monday 23rd January 2012
Socitm urges IT chiefs to lead local authority initiatives to bring broadband to 'not-spots' as BDUK's February funding deadline approaches
Influence of IT managers increasing as local public services turn to technology to bring service delivery costs down, says IT Trends 2011/12
Published: Thursday 19th January 2012
Influence of IT managers increasing as local public services turn to technology to bring service delivery costs down, says IT Trends 2011/12
Survey shows mixed performance of council digital channels in informing public of service disruption on strike day - but well ahead of NHS hospitals
Published: Monday 5th December 2011
Survey shows mixed performance of council digital channels in informing public of service disruption on strike day - but well ahead of NHS hospitals
Socitm Insight investigates number and size of websites run by individual local authorities
Published: Tuesday 8th November 2011
Socitm Insight, publisher of Better connected, the annual report on the quality of local authority websites, is undertaking a survey into the number and size of websites being run by councils.
Manage the technology or drive transformation: time for ICT professionals to choose says latest briefing from Socitm Insight
Published: Tuesday 1st November 2011
Manage the technology or drive transformation: time for ICT professionals to choose says latest briefing from Socitm Insight
Patients and carers may struggle to find relevant information on hospital websites says Socitm survey of nine top NHS hospital sites
Published: Monday 25th July 2011
Patients and carers may struggle to find relevant information on hospital websites says Socitm survey of nine top NHS hospital sites
Socitm Insight launches new service to help public sector website owners stay the right side of the the EU 'cookie' directive
Published: Thursday 14th July 2011
Socitm Insight launches new service to help public sector website owners stay the right side of the the EU 'cookie' directive
Mini survey of well-known hospital websites highlights lack of customer focus
Published: Monday 11th July 2011
A survey of the websites of nine top hospitals in England has revealed a distinct lack of customer focus likely to leave patients and visitors struggling to find key information.
Council library services need to improve their performance online says new Socitm report based on mystery shopping exercise
Published: Monday 27th June 2011
Council library services need to improve their performance online says new Socitm report based on mystery shopping exercise
Need to save will overcome past barriers - including political resistance - to sharing in local public services says new Socitm guide
Published: Monday 6th June 2011
Need to save will overcome past barriers - including political resistance - to sharing in local public services says new Socitm guide
Outsourcing ICT carries many risks for local authorities and can come at a heavy price says new briefing from Socitm Insight
Published: Wednesday 4th May 2011
Outsourcing ICT carries many risks for local authorities and can come at a heavy price says new briefing from Socitm Insight
Self-service and shared services and should go hand in hand to improve council websites says new briefing from Socitm Insight
Published: Monday 4th April 2011
Self-service and shared services and should go hand in hand to improve council websites says new briefing from Socitm Insight
Why transparency could change the shape of local public services: new briefing from Socitm Insight
Published: Tuesday 8th March 2011
Why transparency could change the shape of local public services: new briefing from Socitm Insight.
Results from Better connected 2011 suggest most councils still do not recognise digital delivery as faster and more convenient for the public as well cheaper for the taxpayer
Published: Tuesday 1st March 2011
Results from Better connected 2011 suggest most councils still do not recognise digital delivery as faster and more convenient for the public as well cheaper for the taxpayer
Councils could make major savings by fully centralising customer management to reduce avoidable contact and make 'digital the default', says new report from Socitm
Published: Tuesday 15th February 2011
Councils could make major savings by fully centralising customer management to reduce avoidable contact and make 'digital the default', says new report from Socitm
Local public service IT delivering more for less says Socitm IT Trends 2010/11 – as organisations start to recognise that IT matters
Published: Thursday 20th January 2011
Local public service IT delivering more for less says Socitm IT Trends 2010/11 – as organisations start to recognise that IT matters
Cost-saving 'place-based' public services will be frustrated unless public agencies improve understanding and management of information says new Socitm report
Published: Monday 6th December 2010
The potential for saving public funds through concepts like place-based budgeting, where multiple spending by different agencies on the same thing is prevented, could be frustrated without better unde
Prepare now for the Public Sector Network and its huge potential to support savings through shared infrastructure and services, Socitm report urges local public service leaders
Published: Friday 5th November 2010
Prepare now for the Public Sector Network and its huge potential to support savings through shared infrastructure and services, Socitm report urges local public service leaders
ICT managers reduce costs while driving up user satisfaction – but at risk of losing transformational capability says latest Socitm’s benchmarking summary
Published: Friday 6th August 2010
Socitm’s Benchmarking services summary for 2009, available now for download by Insight subscribers, says local authority ICT managers have continued their success in reducing costs whilst driving up u
How managers should respond to Coalition Government policies on open data and transparency: a new briefing from Socitm
Published: Wednesday 4th August 2010
Socitm has published a new briefing for local authority managers advising them how to respond to new requirements placed on them by the Coalition Government around open data and transparency.
Online services for business 'at best patchy' finds Socitm Insight.
Published: Thursday 8th July 2010
A survey by Socitm Insight for the Department for Business shows implementation of an EU directive to make it easy for businesses to find out about licensing, regulations etc is patchy at best.
Local and national government websites could provide much better support for the democratic process, finds Socitm elections 2010 survey
Published: Monday 7th June 2010
Local and national government websites could provide much better support for the democratic process, finds Socitm elections 2010 survey
Most council websites not yet good enough to support major shift to self service concludes Better connected 2010
Published: Monday 1st March 2010
The majority of council websites are not yet good enough to support the major shift to self-service required to mitigate the impact of coming budget cuts on service levels and satisfaction.
Continued budget cuts will compromise ICT’s ability to deliver savings elsewhere in public service organisations, says Socitm IT Trends report 2009/10
Published: Thursday 21st January 2010
This is the key finding of IT trends 2009/10: stretched to breaking point the latest edition of Socitm's annual survey of IT trends in local public services, published on 21 January.
Socitm Learning announces BIS-sponsored training courses for local authorities on implementing the EU Services Directive
Published: Tuesday 17th November 2009
Local authorities across the UK can learn how to implement the EU Services Directive at a series of targeted training courses sponsored by The Department for Business.
Socitm appoints Head of Membership to grow services and increase members
Published: Thursday 15th October 2009
Socitm, the organisation for ICT and associated professionals in the public sector, has appointed a Head of Membership to develop member services and build the depth and breadth of its membership.
New ranking system and updated assessment criteria announced for Better connected, Socitm Insight’s annual survey of the quality of council websites
Published: Thursday 13th August 2009
Socitm Insight has announced its proposals for a new ranking system and updated assessment criteria for Better connected, its annual survey of all local authority websites.
With cuts in public sector spending looming, councils must take a fresh look at how the web and self-service can deliver more for less says Socitm Insight briefing
Published: Tuesday 5th May 2009
With council spending cuts widely predicted following the budget, local authorities are being urged by Socitm Insight to take a fresh look at their websites and potential for delivering more for less.
Better Connected Report 2009
Published: Monday 2nd March 2009
Better connected report calls on councils to adopt a new strategic approach to ‘self-service’ in response to the economic crisis - and sets out blueprint for future website management
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