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News

3 March, 2014 - 10:42

Results from the latest Better connected survey of council website performance suggest that council websites need to move faster to accommodate the rapid growth in the use of mobiles to access online services. Socitm’s Website performance service shows that these grew during 2013 to average 31%.

25 February, 2014 - 14:06

Comprehensive testing highlights the challenges of developing council websites for access from mobile devices.

Testing the experience of using council websites from mobile devices has become an integral part of the Better connected survey and the impact on overall results can be seen for the first time in the 2014 report.

The change has been introduced at a time when, according to data from Socitm’s Website performance service, 31% of visits to council websites in 2013 were made on mobile devices (tablets as well as smartphones).

18 February, 2014 - 15:02

Applying for a school place and getting a copy birth certificate are top ‘top tasks’ in Better connected 2014

Applying for a school place and getting a copy birth certificate are the best performing ‘top tasks’ in the 2014 Better connected survey to be published on 3 March.

The Better connected assessment of council websites is built around the concept of ‘top tasks’, an approach to website design and navigation that enables quick and simple customer journeys for website users from search engine or home page through to resolution.

11 February, 2014 - 11:08

Dos and don’ts of presenting planning information and transactions on local authority websites

Some ‘dos and don’ts’ for presenting information concerning planning on council websites are set out in the third of a series of curtain-raisers for the publication on 3 March of Better Connected 2014, this year’s edition of Socitm’s annual survey of all council websites.

The advice comes in the form of reviewers’ comments describing the experience of seeking information about planning decisions.

10 February, 2014 - 10:16

ICT managers must reconfigure their offer to deliver citizen-friendly digital and mobile services with much lower budgets says IT Trends 2013/14

Economic pressures, societal changes and technological advances are combining to put huge pressure on local public service ICT managers to reconfigure what they offer to their organisations and to do so at lower cost.

4 February, 2014 - 14:39

Dos and don’ts of presenting waste and recycling information and transactions on local authority websites

Some ‘dos and don’ts’ for presenting information and transactions concerning waste and recycling on council websites are set out in the second of a series of curtain-raisers for the publication on 3 March of Better Connected 2014, this year’s edition of Socitm’s annual survey of all council websites.

28 January, 2014 - 11:50

Dos and don'ts of presenting roadworks information on local authority websites

Some ‘dos and don’ts’ for presenting information about roadworks on council websites are set out in the first of a series of curtain-raisers for the publication on 3 March of Better Connected 2014, this year’s edition of Socitm’s annual survey of all council websites.

21 January, 2014 - 14:00

Impact of mobile devices

We are now preparing this year’s report on the state of local authority websites.

It is already clear that most councils are finding it difficult to respond quickly enough to the huge growth in of use of mobile devices (eg tablets, smartphones etc) to access their online services.

We will be saying more about this in advance of the launch of Better connected 2014, as part of our plan to publish key messages from the report on a weekly basis over the next six weeks.

14 January, 2014 - 10:11

Socitm members,

Attached is a letter from the PSN’s most senior Cabinet Office officer, Stephen Kelly. It is addressed to all PSN Stakeholders and sets out reflections on where the PSN programme has been and also important changes to the programme.

18 December, 2013 - 14:38

Socitm's latest briefing PSN: public services network, or perfectly secure network? advises ICT managers to brief their organisations’ top teams on the continuing dialogue between local government and the Cabinet Office over requirements for connection to the public service network (PSN) and the implications for organisations that are non-compliant.

The advice comes ahead of a joint statement about the progress of this dialogue expected to be approved by the Cabinet Office w/c 16 December.

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