PSNGB, the industry association for PSN suppliers and the Local Government Solutions Advisory Group, co-ordinated by Socitm, have announced that they will work together as part of an innovative network of subject matter experts. The joint aim is to develop and promote solutions that accelerate and enable collaboration between local public services; improving outcomes, efficiency and customer experience.
Why should local public services not reward individuals or teams whose innovations may save millions of pounds for their organisation with say, 10% of the value from what they have created?
This ‘extremely challenging proposition’ is posed at the end of The conditions for successful innovation, a new report written by Socitm for CIOs and heads of ICT.
Nick Roberts, IT Group Manager for Surrey County Council, has been confirmed as the new Socitm President at Socitm’s Spring Conference, which took place in London on April 10.
Nick, who takes over the Presidency from Steve Halliday, CIO at Solihull MBC, has a long history with Socitm. He was previously chair of the Socitm South, Socitm's largest region, and chair of the National Advisory Council (now named Membership Advisory Council). He has also served as Vice Chair of the Socitm Insight Steering Group (now Socitm Research Steering Group.
Do you do digital? is a short and highly visual guide for top management teams in local public services.
In 16 pages, Do you do digital? outlines the scope, reach and progress of digital adoption by local public services, highlighting best practice and areas requiring improvement or a faster pace of change.
The guide is free to all and is downloadable now from this website. If you are not already registered on this site you will need to register and log in to make the download.
Advice on how to ‘frame the issue’ and so better influence discussions with senior management about what ‘IT’ and ‘digital’ have to offer is given in ‘Digital’ – What’s in a name? Socitm’s latest briefing.
Written for senior ICT managers, the briefing stresses the importance of paying attention to the terminology used in discussions that are fundamentally about improving business performance and the customer experience.
Apprenticeships could compensate for a likely IT talent drain from public services as the private sector benefits from a recovering economy and the public sector endures continuing austerity.
Results from the latest Better connected survey of council website performance suggest that council websites need to move faster to accommodate the rapid growth in the use of mobiles to access online services. Socitm’s Website performance service shows that these grew during 2013 to average 31%.
Comprehensive testing highlights the challenges of developing council websites for access from mobile devices.
Testing the experience of using council websites from mobile devices has become an integral part of the Better connected survey and the impact on overall results can be seen for the first time in the 2014 report.
The change has been introduced at a time when, according to data from Socitm’s Website performance service, 31% of visits to council websites in 2013 were made on mobile devices (tablets as well as smartphones).
Applying for a school place and getting a copy birth certificate are top ‘top tasks’ in Better connected 2014
Applying for a school place and getting a copy birth certificate are the best performing ‘top tasks’ in the 2014 Better connected survey to be published on 3 March.
The Better connected assessment of council websites is built around the concept of ‘top tasks’, an approach to website design and navigation that enables quick and simple customer journeys for website users from search engine or home page through to resolution.
Dos and don’ts of presenting planning information and transactions on local authority websites
Some ‘dos and don’ts’ for presenting information concerning planning on council websites are set out in the third of a series of curtain-raisers for the publication on 3 March of Better Connected 2014, this year’s edition of Socitm’s annual survey of all council websites.
The advice comes in the form of reviewers’ comments describing the experience of seeking information about planning decisions.