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News

18 February, 2014 - 15:02

Applying for a school place and getting a copy birth certificate are top ‘top tasks’ in Better connected 2014

Applying for a school place and getting a copy birth certificate are the best performing ‘top tasks’ in the 2014 Better connected survey to be published on 3 March.

The Better connected assessment of council websites is built around the concept of ‘top tasks’, an approach to website design and navigation that enables quick and simple customer journeys for website users from search engine or home page through to resolution.

11 February, 2014 - 11:08

Dos and don’ts of presenting planning information and transactions on local authority websites

Some ‘dos and don’ts’ for presenting information concerning planning on council websites are set out in the third of a series of curtain-raisers for the publication on 3 March of Better Connected 2014, this year’s edition of Socitm’s annual survey of all council websites.

The advice comes in the form of reviewers’ comments describing the experience of seeking information about planning decisions.

10 February, 2014 - 10:16

ICT managers must reconfigure their offer to deliver citizen-friendly digital and mobile services with much lower budgets says IT Trends 2013/14

Economic pressures, societal changes and technological advances are combining to put huge pressure on local public service ICT managers to reconfigure what they offer to their organisations and to do so at lower cost.

4 February, 2014 - 14:39

Dos and don’ts of presenting waste and recycling information and transactions on local authority websites

Some ‘dos and don’ts’ for presenting information and transactions concerning waste and recycling on council websites are set out in the second of a series of curtain-raisers for the publication on 3 March of Better Connected 2014, this year’s edition of Socitm’s annual survey of all council websites.

28 January, 2014 - 11:50

Dos and don'ts of presenting roadworks information on local authority websites

Some ‘dos and don’ts’ for presenting information about roadworks on council websites are set out in the first of a series of curtain-raisers for the publication on 3 March of Better Connected 2014, this year’s edition of Socitm’s annual survey of all council websites.

21 January, 2014 - 14:00

Impact of mobile devices

We are now preparing this year’s report on the state of local authority websites.

It is already clear that most councils are finding it difficult to respond quickly enough to the huge growth in of use of mobile devices (eg tablets, smartphones etc) to access their online services.

We will be saying more about this in advance of the launch of Better connected 2014, as part of our plan to publish key messages from the report on a weekly basis over the next six weeks.

14 January, 2014 - 10:11

Socitm members,

Attached is a letter from the PSN’s most senior Cabinet Office officer, Stephen Kelly. It is addressed to all PSN Stakeholders and sets out reflections on where the PSN programme has been and also important changes to the programme.

18 December, 2013 - 14:38

Socitm's latest briefing PSN: public services network, or perfectly secure network? advises ICT managers to brief their organisations’ top teams on the continuing dialogue between local government and the Cabinet Office over requirements for connection to the public service network (PSN) and the implications for organisations that are non-compliant.

The advice comes ahead of a joint statement about the progress of this dialogue expected to be approved by the Cabinet Office w/c 16 December.

18 December, 2013 - 14:34

The trend to ‘bring your own device’ (BYOD) is set to continue in local public services despite the fact that central government regulations, in particular in connection to the Public Sector Network (PSN) are wary of this development.

This is a key message from A balancing act: current approaches to BYOD in local public services, the latest report from Socitm Insight.

12 December, 2013 - 14:39

The achievements of a number of local public services organisations and individuals working in them were recognised at the Socitm 2013 awards dinner on 9 December.

Hosted by comedian Dominic Holland, the awards were sponsored by IBM, who also presented the graduation certificates for the Socitm/IBM Top Talent programme at the event. 

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