New briefing from Socitm Insight calls for shared services to boost self-service
Monday 4th April 2011
Councils looking to improve their websites and accelerate development of cost-saving self-service models of delivery should be thinking about their sharing web resources with other public services.
Better websites: sharing content, applications and resources points out that the current budgetary crisis means that more and more organisations are realising the importance of self-service. Shared services are also recognised as a key means of reducing costs. But few councils are putting the two approaches together in a way that could speed improvement of council websites, something that is much needed, according to Better connected 2011, the latest edition of Socitm's annual report on council websites.
Better websites: sharing content, applications and resources, published at the end of March, is available free of charge to Socitm Insight subscribers, and can be downloaded from Socitm.net
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