New report from Socitm Insight highlights major savings opportunity
Tuesday 15th February 2011
The report from Socitm Insight says councils should bring all front office customer contact, whether face-to-face, by phone, through the web or other means, under the same governance and management.
Doing so will help achieve significant savings available from reduction in avoidable contact, process improvement, and channel shift to the web.
Better served: customer access, efficiency and channel shift is a 96pp report, and can be downloaded free of charge by Socitm Insight subscribers. It costs £295 for others (£275 Socitm members) and can be ordered from www.socitm.net
A launch workshop for the report will be held on 15 March in London, details are available on the event page.
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