Underperforming websites could be costing councils £11m a month
Saturday 9th January 2010
Underperforming websites could be costing UK councils collectively up to £11m a month as people unsuccessful in accessing online information and services turn instead to other channels.
This finding comes from data collected in September by Socitm Insight's
Website Takeup service, and is published in its latest Customer Access
Improvement Service briefing, published on 18 December. Socitm Insight subscribers and subscribers of any component of the Customer Access Improvement Service can download a copy of the Customer Access Improvement Service Briefing Issue 3 from this site.
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