Customer Access Improvement Service briefing 2
Thursday 2nd July 2009
This is the second half-yearly briefing and results summary from the Customer Access Improvement Service. We report on results collected in March 2009...
This new publication is a development of the Website take-up service briefing which we have been publishing since April 2005. We have expanded the content of the briefing to cover findings not just from the Website take-up service but also from the Channel value benchmarking and GovMetric services. This means that we can take a broader look at customer access issues across the three key channels - web, phone and face-to-face - that are covered by the Customer Access Improvement Service.
Download the Customer Access Improvement Service Briefing Issue 2 for more information.
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