Scarborough BC chief executive Jim Dillon to speak at Socitm’s Spring Conference
Tuesday 3rd April 2012
Jim Dillon, CE at Scarborough BC, will tell Socitm's Spring conference delegates about how they're delivering sustainable business change through shared services with other LAs.
As well as sharing procurements and services, the Partnership is starting to deliver a single customer experience, at whatever point the customer chooses to access services. Electronic delivery is at the heart of this, underpinned by plans to roll out the local high speed broadband at up to 100mps, already available to businesses in the town, to the wider community. A partnership with Northgate is exploiting technology to bring efficiencies and enhanced customer experience through a comprehensive programme of business process and service re-design.
Equally important is sharing and analysis of data about usage of council services, and its correlation with usage data from health services and the police. Combined with available national data, including the Indices of Multiple Deprivation, this is providing powerful insights around service design and is starting to enable proactive service delivery, anticipating people's needs rather than reacting to them. With access to live data, the council is also able to move quickly where speedy interventions are beneficial.
The Scarborough case study will be presented alongside a series of other plenary sessions at Socitm Spring 2012, including:
- A view from the top - John Barradell, Chief Executive, Brighton & Hove City Council
- Exploiting ICT - Chris Chant, Programme Director for G-Cloud, Cabinet Office
- Re-designing and improving the delivery of public services through innovation and collaboration - Neville Cannon, Programme Director for ICT Shared Services at Plymouth City Council
- Joint procurement & shared processes - Catherine Vaughan, Director of Finance & Resources and SE7 ICT Joint Working, Brighton & Hove City Council
A series of roundtable discussions will provide all attendees with the opportunity to share experience on the range of topics covered in Planting the Flag, the strategy for ICT-enabled local public services reform, produced by Socitm for the Local CIO Council. These include:
- Public Services Networks
- Shared Services
- Agile approaches to business change
- Outsourcing vs insourcing
- Mobile and flexible working
- Joint procurement
- Information governance
Places at the event are limited, bookings may be made at Socitm.net.