Socitm Insight news

Online services for business 'at best patchy' finds Socitm Insight

Published: Thursday 8th July 2010

A survey by Socitm Insight for the Department for Business shows implementation of an EU directive to make it easy for businesses to find out about licensing, regulations etc is patchy at best.

Update your data

Published: Sunday 27th June 2010

From 28 June, public sector organisations are being invited to add new, or update existing, data previously held on LB Brent’s eGovernment Register and Socitm’s Software Index.

Elections 2010: council websites could do better

Published: Monday 7th June 2010

Local and national government websites could do better when it comes to publishing information to support the democratic process, according to a new report from Socitm Insight.

Get IT Trends 2010/11 for free

Published: Thursday 3rd June 2010

Regular participants know that Socitm’s IT Trends survey report is free of charge to the organisations that complete the survey, which is available now, and should to be submitted by June 30. Pre-populated survey forms have already been sent to organisations that have taken part recently.

Time for the 'Cinderella resource'

Published: Friday 14th May 2010

Information management is ill-understood and poorly managed by public sector organisations, yet holds the potential to protect them from the worst consequences of the current financial crisis.

What chief executives must know about their websites

Published: Thursday 8th April 2010

Chief executives should be asking three key questions about their websites, now that most customer interactions are online, says a new briefing from Socitm Insight.

Better connected 2010

Published: Monday 1st March 2010

This year's report is available now to all Socitm Insight subscribers who have paid their 2010 subscriptions.

Twitter gritters: new briefing shows how councils are using the web and social media to help manage local emergencies

Published: Monday 15th February 2010

Councils are starting to use social networks like Facebook and Twitter as well as hyperlocal, community websites, to communicate with their residents and businesses when local emergencies arise.

Continued IT budget cuts will compromise delivery of savings elsewhere says IT Trends 2009/10

Published: Thursday 21st January 2010

This is the key finding of IT trends 2009/10: stretched to breaking point the latest edition of Socitm’s annual survey of IT trends in in local public services, published on 21 January.

Underperforming websites could be costing councils £11m a month

Published: Saturday 9th January 2010

Underperforming websites could be costing UK councils collectively up to £11m a month as people unsuccessful in accessing online information and services turn instead to other channels.

Call for stories around web takeup, customer access and channel shift

Published: Wednesday 18th November 2009

Do you have projects that might be suitable to feature in a new Socitm Insight report on this topic? If so we want to hear from you, as we are starting work on a follow up report to Better marketed

Your views sought on proposed new ranking system and updated assessment criteria for Better connected

Published: Thursday 13th August 2009

Our proposals for a new ranking system and updated assessment criteria for Better connected, our annual survey of all local authority websites are now available to download.

Customer Access Improvement Service briefing 2

Published: Thursday 2nd July 2009

This is the second half-yearly briefing and results summary from the Customer Access Improvement Service. We report on results collected in March 2009...