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Customer Access Improvement Service Briefing Issue 4
31st August 2010
Our latest edition of this briefing presents a case study from Surrey CC in customer access strategy that is very relevant in today’s political environment.
Tomorrow's public services: some stories from everyday life in 2012
10th August 2010
What will it be like to use or provide public services in two to three years’ time, when public spending cuts and high levels of demand have done their worst?
New briefing available on open data and transparency
4th August 2010
Socitm Insight’s latest briefing covers the Government’s drive for open data publishing. This includes the requirement on councils to publish, by January, all spending and contracts above £500.
