Socitm National Conference 2010
Workshops
Delegates will have the opportunity to make their contribution to the vision Socitm is developing for Tomorrow's Public Services. A series of facilitated workshops will enable delegates to exchange experiences, opinions, ideas, and solutions with fellow managers from local government and other local public services. Delegates may attend two of the following four:
Clouds on the horizon; challenge for Delivery Managers?
A key component of the Government ICT Strategy published in January 2010 is the introduction of cloud computing, specifically the Government Cloud (G Cloud). There is a huge amount of buzz in the industry today about the potential of cloud computing to drive down costs and improve services. However, we know from experience that implementing the latest technological revolution is rarely that straightforward.
The IT Professionalism strand of the ICT strategy identifies the role of the Delivery Manager (often the Head of ICT) as responsible for the delivery of information based services that both meet and shape the changing demands of the business. This session will explore the challenges facing Delivery Managers in meeting these local demands from the cloud.
Facilitated by: Neil Moore, Head of ICT Hampshire Fire and Rescue Service and Liz Higgs, NHS Connecting for Health
The Council of the Future
Socitm Consulting has been developing a powerful set of ideas around 'The Council of the Future', part of Socitm's wider vision for Tomorrow's Public Services. So this session will explore how the 'single organisation' view relates to the wider context of local public, third and private sector services delivery and how to put it into practice. The session will explore how thinking about how local public service delivery is being driven by political, economic, legal, social and technological factors, and these drivers might lead the council of the future to look like. Is it one picture or a number of possibilities/options? What kinds of organisations - public, private and third sectors - will be commissioning services? How will the local authority relate to and use the capacities and capabilities of other organisations, communities, groups and individuals to deliver services? Moving on from the vision, delegates will be challenged to identify key components that need to be in place to enable change. What new approaches to information handling are required? How, and which, technologies can enable real change?
Facilitated by: Martin Ferguson, Head of Policy, Socitm and Doug Maclean, Socitm Consulting manager
Sleeping with the enemy - the third sector as a delivery agent
More and more local authority services are being delivered with the involvement of charities and other not for profit organisations. Central government directives and local concerns for delivering more services for the same or less cost are driving us into more collaborative working with organisations we haven't had that much to do with to date. It's not that we don't like each other - we just don't know each other that well. What are the issues that each stakeholder brings to this party? They certainly include differences in vision and mission focus, mindset, governance and resources as well as the more obvious technical facets such as network access and the security of shared information. This session will explore the opportunities and the constraints for effective joint working, and help you establish a framework for future collaboration between local government and third sector organisations.
Facilitated by: David Clayden, non-executive director, Socitm and former chairman of the Charity Consortium IT Directors Group (CCitDG)
Better customer experience at lower cost: this workshop will cover a range of issues including:
- Why is segmenting and profiling customers important and how do you do it?
- How can predictive and live customer data/customer journey mapping be utilised together to develop a deeper level of understanding of customer segments?
- Identifying opportunities for redesigning services to better meet needs or exploit untapped service or commercial opportunities (both across the organisation and pan public sector)
Facilitated by: Marie Snelling, Assistant Director - Customer Transformation, London Borough of Hammersmith & Fulham
For details of the facilitators please go to the speakers page