Socitm National Conference 2007

09.00

Registration and Exhibition

10.00

Welcome and opening remarks
Peter Ryder, President of Socitm

10.05

Introduction to the day's programme
Sara Coburn, conference chair

10.20

Local government and the politics of public service improvement
Tony Travers, Director, LSE London

The Carlisle floods - a survivor's tale - a case study in business continuity
John Nutley, Head of Customer and Information Services, Carlisle City Council

11.25

Refreshments and exhibition

12.05

A better service for citizens and businesses, a better deal for taxpayers
Sir David Varney, the Chancellor's former senior adviser on service transformation

12.45

Socitm AGM, Lunch and exhibition

14.15

Case study: the journey from outsourcing to partnership
Andrew Moulton, Corporate Head of IT, Wokingham DC - David Lewis, Account Director, Digica

14.45

Managing phone and web channels to maximise customer service, take-up and efficiency: findings from recent research by Socitm Insight
Martin Greenwood, Programme Manager Socitm Insight

15.15

Case study: maximising take-up of online recruitment and resulting efficiency gains
Steve Scott and Shilpa Arya, Leicester City Council

15.45

Closing remarks: Socitm's new President

16.00

Tea, exhibition and depart