Socitm National Conference 2009
Introduction
Thursday 23 April 2009
Everyone is talking about the credit crunch but public service ICT
is facing a different sort of crunch. For the last ten years, ICT has
been heralded as the means to deliver significantly better services at
much lower cost. But results so far have been disappointing. Services
may have improved and efficiency may have increased, but nothing like
as much as was hoped or is needed. Most public service organisations
have carried on running their business largely as they have always
done. The current crisis could force organisations to change this
approach - and it could just be crunch time for ICT.
Chair: Jim Haslem, Socitm Past President and London Borough of Bromley
Timing:
0900 Registration
1000 President's Welcome: Richard Steel
1005 Chairman's introduction to the day: Jim Haslem
1015 Implications of the Credit Crunch: Tony Travers, Director, Greater London Group, London School of Economics
1055 Refreshment break and exhibition/supplier demos
1140 Unlocking the Power of Local Information: Richard Allan, Chair, Power of Information Task Force
1210 Building the IT profession in the public sector - the role of Socitm membership: Rose Crozier, Socitm Past President and Head of Information Services, Belfast City Council
1230 Socitm AGM and exhibition/supplier demos
1300 Lunch and exhibition/supplier demos
1415 Channel management, avoidable contact and transformation:
Part one: Martin Greenwood on what data from Socitm Insight's Customer Access Improvement Service is telling us
Part two:
Dhanushka Madawala, Training and Development Officer, Hillingdon
contact centre, on how LB Hillingdon is using the concept of 'avoidable
contact' to reinvigorate their transformation programme.
1515 Digital inclusion, local authorities, and the third sector: introduction by David Clayden, chairman, Charity Consortium IT Directors Group and case study presented by Chris Deery, Head of ICT for Solihull Community Housing, part of a successful recent bid for Beacon Council status for digital inclusion.
1545 Closing remarks from the new President of Socitm
1600 Tea and depart
Plus:
Socitm AGM
Exhibition
**NEW** Supplier demos
Prices:
Socitm member:
Full price £140
Second delegate £125
Non-member:
Full price £195
Second delegate £180
