Website services
Customised website assessment service
"Digital services so good that all who can use them prefer to use them"
(Digital Government Strategy, November 2012)
Across the public sector organisations now realise just how critical it is to maximise self-service for all their customers wherever feasible. It is also critical that their websites are fit for this purpose.
Is your website up to the job?
In this personalised service, we assess your website, individually, using all the techniques and expertise developed over 15 years of our Better connected surveys and against the detailed criteria of our latest survey.
We offer a range of additional options to meet your individual requirements (eg more in-depth assessments of readability and accessibility).
What do you receive? Clear recommendations from experts on what you have to do to bring your website up to the required standard for the demanding times ahead.
The service comprises a standard assessment based on an analysis of the customer journey of top tasks. We also perform an assessment of the customer journey from a mobile device.
An alternative approach is to invite a critical friend review by a Better connected reviewer on site.
In addition, we can customise this service further for an additional charge:
- by broadening the scope of assessment (eg investigating specific issues that you have defined)
- by making an on-site presentation or just facilitating a workshop
- by commissioning a special analysis of top tasks by Gerry McGovern's Customer Carewords methodology using data from a variety of your sources of customer access.
Finally, we offer through third party specialists:
- Accessibility assessment against WCAG 2.0
Standard assessment of top tasks
How?
Two Better connected reviewers assess your website independently and report their findings separately. In this way you will see how two of our expert reviewers view your site, and will learn from what they agree on and what they might just see differently.
We can cover six or twelve tasks; each option includes some standard assessment of facilities such as the use of search and use of A to Z. We agree in advance the specific tasks to be reviewed.
What?
From their reports we produce a detailed 30-page report. The answers to the questions by the two reviewers are shown side by side, unedited, so that web developers can see how similar, or different, the replies are. Both reviewers also give their top five recommendations for improving the site.
Mobile assessment of top tasks
Similarly, our two reviewers will assess the customer experience from a mobile device. In this case we can cover three tasks as well as general assessment of the mobile experience; again the tasks are agreed in advance.
Critical friend review
One of our reviewers will spend a day on site to be used as required by the customer. The reviewer will produce a pre-visit report based on the top tasks and then within a week of the visit a short post-visit report of the key points discussed.
We commission Digital Accessibility Centre (DAC) to carry out an assessment of accessibility using a mixture of automated and manual techniques to check that your website conforms with Level A or Level AA of the WCAG 2.0 guidelines.
Further information: e-mail insight@socitm.net or phone Martin Greenwood at 01926 498703
Order your website assessment
If you would like to benefit from this service, please order now and we will send you the report within one calendar month of receiving the order.
Don't forget to obtain a purchase order number first
| Standard service based on six top tasks |
£1,950 |
| Standard service based on twelve top tasks |
£2,950 |
| Mobile assessment based on three top tasks |
£500 |
| Option 1 Readability assessment (The Writer) |
£1,500 |
| Option 2 Accessibility assessment based on WCAG 2.0 (DAC) | £1,500 |