Priority policy areas
Citizen and staff engagement
Localism, place-shaping, citizen empowerment, co-production and digital inclusion - these are just some of the vocabulary that is encompassed by devolving decision-making, service design and delivery as closely as possible to citizens and/or businesses.
Socitm has a long-standing engagement with issues of service design and delivery enabled by ICT. Its Better Connected series, Website Takeup Survey and Customer Access and Improvement Service have made important contributions to raising the profile of digital delivery of local public services.
