Practical SLA Development Workshop
This one day course will give delegates an overview of good practice in service level agreement SLA development and will cover the practical issues drawing on "real life" examples.
Delegates will leave at the end of the day with a draft service level agreement or template that can be refined and agreed in their own workplace to meet the needs of their own customers and service.
For further details including course content, who should attend and a tutor biography, please see the course page.
To book a place on this course, please use our online booking facility, email bookings@socitmlearning.co.uk or contact Socitm Learning on 0845 241 2773.
| Date/Time | Region | Venue |
|---|---|---|
| 15 September 2010 | Scotland | Forth Valley GIS, Drummon House Stirling, FK8 2DY |
Duration: 1 day
Type: Course
Topic: Socitm Learning, ICT Management, Customer Service
Tutor: Marilyn Rogers
Cost: The standard delegate fee of £195 + VAT includes refreshments and lunch. A 20% reduction can be claimed by any organisation which employs a Socitm member.
Open to: Open to all
Organised by: Socitm Learning
CPD Scheme: 4.5 points
