Building perfect council websites '10

This is the 5th annual running of this event for local authority and public sector web teams, private sector, and anyone interested in efficient, citizen-centred public services online.

This high profile event combines a headline conference with a unique interactive format of round-table discussion groups and pre-arranged one-to-one meetings for structured networking. The event focuses on both current best practice and predicts future trends to keep you ahead of the game, from open data to mobile services.

Programme

09.45 Opening plenary: Keynote: Citizens taking charge: Jos Creese, Socitm President, Head of IT, Hampshire CC and member of the Local Public Data Panell

10.30  Plenary Panel: Social networking - what's the point?: Jane Postlethwaite, Social Media Officer, Brighton & Hove City Council; Dr James Munro, Director of Informatics and Research, Patient Opinion; Nick Booth , MD , Podnosh and Co-Founder, Helpmeinvestigate.com

11.15  Coffee

11.45 Parallel discussion groups and workshops

• Web Review Live!
• Adding NHS health information to council websites
• Council Websites - The Road to 4 Star Status
• Research-led web design at Southwark Council
• Directgov syndication: tales from the local user
• Best practice in website usability
• How to maximise buying power by forming a consortium
• Web platforms and content management systems: opportunities to exploit developments from the media sector?
• Effective e-Service delivery to your constituents - sweating your e services to maximise operational and area cost savings
• Putting the Community into the Council
• Creating usable online forms
• Point of Single Contact for business
• Approaches to web search
• Solving pdf accessibility
• Analysing customer feedback
• Perfect health websites - online lifestyle and prevention campaigns
• Perfect health websites - patient engagement using social media
• Perfect health websites - online performance monitoring, benchmarking and reporting in the NHS

12.45 Lunch

13.45 Parallel discussion groups and workshops

• 'Mobilising' your council website
• Open Data - what's the point?
• Adding NHS health information to council websites
• Open data: what it means for your council
• Could a 'Social Media' community deliver services to citizens?
• Social media monitoring: what are people saying about your services?
• Point of Single Contact for business
• The perfect A-Z index
• Writing for the web - setting priorities
• Redesigning your website: if I were you I wouldn't be starting from here
• Getting the most out of maps and location-based information
• Perfect health websites - case study (Primary care trust)
• Perfect health websites - case study (Ambulance trust)
• Perfect health websites - case study (Acute care trust)
• Driving down total cost of ownership: the regional partnership approach

14.45 Coffee

15.15 Plenary session: Task management - what your website users really want to do 

15.45 Closing Plenary: The future of public sector websites: Dr Habin Lee, Senior Lecturer, Brunel Business School , Brunel University; Hugh Flouch, Founder, Networked Neighbourhoods