Building website take-up and citizen e-engagement
This event is one of two run annually for subscribers to the Socitm Insight Website take-up service, but is also open to non-subscribers.
The programme provides information on the latest findings and developments from the service, best practice case studies, and presentations from external speakers on topical issues and items of interest around web management and usage.
The imminent cutbacks in public sector expenditure make it critical for organisations to increase customer take-up of self-service, but this strategy depends on websites working right, first time and every time. Today's programme focuses on this objective.
Programme
| 09.30 | Refreshments |
| 10.00 | Introduction |
| 10.05 | Reporting website performance - Martin Greenwood, Socitm Insight Programme Director |
| 10.30 | Using performance management framework for customer access - tbc |
| 11.15 | Refreshments |
| 11.30 | Minimising visit failure; maximising visitor satisfaction - Dave Hylands, Chief Information Systems Officer, Wrexham CBC |
| 12.10 | Achieving success with digital services for parents/carers - Amanda Derrick, Programme Director for GES Digitally Programme |
| 12.45 | Lunch |
| 13.45 | Developing customer access strategy for a lean future - Simon Pollock, Head of Customer Services, Surrey CC |
| 14.45 | Refreshments |
| 15.00 | Sharing best practice for council election results - Helen Williams, Socitm Insight associate |
| 15.30 | Making improvements for Website take-up service - Terry Madgwick, Socitm |
| 15.45 | Insight Project Manager Review of the service and the day - Martin Greenwood |
| 16.00 | Close |
| Date/Time | Region | Venue |
|---|---|---|
| 09 June 2010 at 09:30 | West Midlands | The Studio, 7 Cannon Street, Birmingham B2 5EP |
Duration: 1 day
Type: Seminar
Cost: 2 free places to Website take-up subscribers (Extra places - £85 + VAT)
Other Socitm Insight subscribers and GovMetric customers - £145 + VAT
Others - £275 +VAT
Organised by: Socitm Insight
