Digital inclusion - making it happen
This one day course addresses the importance of digital inclusion to equable service access, tackling the needs of excluded groups and service cost reduction, and the strategies to make it a reality.
It will also explore the impact of government agendas and best practice for social exclusion/digital inclusion on their service delivery mechanisms as well as the associated opportunities.
At a time of continuous and severe budget pressure, the lack of access to technology and the capability to use it affects large numbers of citizens. This limits the potential to deliver customer services in the most cost-effective manner i.e. electronically.
For further details including course content, who should attend and a tutor biography, please see the course page.
To book a place on this course, please use our online booking facility, email bookings@socitmlearning.co.uk or contact Socitm Learning on 0845 241 2773.
| Date/Time | Region | Venue |
|---|---|---|
| 13 May 2010 | London | Baker Tilly, Russell Square House, London, WC1B 5EH |
Duration: 1 day
Type: Course
Category: Socitm Learning, Digital Inclusion, Customer Access
Tutor: Sue Brown
Cost: The standard delegate fee of £495 + VAT includes refreshments and lunch. A 20% reduction can be claimed by any organisation which employs a Socitm member. There will be a further 10% reduction where more than one place is booked at the same time.
Open to: Open to all
Organised by: Socitm Learning
CPD Scheme: 4.5
