Skills for professional IT service management
This course looks at the management, development and deployment of the skills required in a professional IT team to enable the delivery of excellence through effective IT Service Management (ITSM).
IT service Management (ITSM), which can include use ITIL, is the proven professional way of managing the IT service, and can help you and your colleagues in the drive to provide high-quality, streamlined and efficient IT services to underpin the transformation of your organisation. This course will look at the skills required to achieve this; the effective deployment of people and skills in the team; organisation and team performance issues; and the challenge of skills and service development when budgets are under severe pressure.
For further details including course content, who should attend and a tutor biography, please see the course page.
To book a place on this course, please use our online booking facility, email bookings@socitmlearning.co.uk or contact Socitm Learning on 0845 241 2773.
Related events
| Date/Time | Region | Venue |
|---|---|---|
| 27 January 2010 at 09:45 | London | The venue will be in the Bloomsbury district of central London within easy reach of northern and southern railway terminii. |
| 29 April 2010 | West Midlands | The Priory Rooms, 40 Bull Street Birmingham, B4 6AF |
Duration: 1 day
Type: Course
Topic: ICT Management
Tutor: Mary Wintershausen
Cost: The standard delegate fee of £495 + VAT includes refreshments and lunch . A 20% reduction can be claimed by any organisation which employs a Socitm member. There will be a further 10% reduction where more than one place is booked at the same time.
Open to: All
Organised by: Socitm Learning
CPD Scheme: 4.5 points
