Practical SLA development workshop
This course gives delegates an overview of good practice in service level agreement SLA development and will cover the practical issues drawing on “real life” examples.
| Date/Time | Region | Venue |
|---|---|---|
| 24 February 2010 | West Midlands | The Priory Rooms, Birmingham |
Duration: 1 day
Type: Course
Topic: Socitm Learning, Customer Service, ICT Management
Tutor: Marilyn Rogers
Cost: The standard delegate fee of £495 + VAT includes refreshments and lunch. A 20% reduction can be claimed by any organisation which employs a Socitm member. There will be a further 10% reduction where more than one place is booked at the same time
Open to: Open to all
Organised by: Socitm Learning
CPD Scheme: 4.5
