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Next →550 KB PDF Directory of ICT services (Issue 4)
6th September 2010
The latest issue of the Directory of ICT services provides a comprehensive and authoritative guide to help those responsible for ICT management, and their clients, to specify, procure ICT services.
392 KB PDF Use of the web - local government compared with central government
20th August 2010
The publication by the Central Office of Information (CoI) in June 2010 of some very interesting data in a document entitled Reporting on progress: Central government websites 2009/10 has provided a rare opportunity for comparing website costs, take-up and quality with local government.
362 KB PDF Tomorrow's public services: some stories from everyday life in 2012
10th August 2010
Socitm has been predicting for a long time that new models for public service delivery are needed. Its vision for 'tomorrow's organisation' was launched well before the current financial crisis facing public services materialised and we can now see that vision becoming a reality...
175 KB PDF Benchmarking services: summary for 2009
4th August 2010
At a critical time for public services, we take this opportunity to combine and analyse the results obtained in 2009 and to reflect upon the current development of public sector ICT compared with our records of achievement to date.
2 MB ZIP Better connected for business: implementation of the EU Services Directive in the UK in 2010
7th July 2010
The new legal requirement to provide businesses with online access to information should reduce the red tape involved when dealing with government for new and existing businesses, whether based in the UK or across the rest of the European Union (EU).
2 MB PDF Lessons from survey of elections May 2010
7th June 2010
Lessons from survey of elections May 2010 reports on a series of surveys carried out by members of the Better connected team to assess the quality of online coverage of this years general and local elections held on 6 May 2010.
883 KB PDF The technology challenge in 2010
26th May 2010
The summary from our latest technology report provides guidance from a technology perspective on how to respond to the unprecedented funding crisis facing the public sector.
599 KB PDF Managing information: managing the lifeblood of the organisation
13th April 2010
Potentially, good information management could protect UK public sector services from the worst of the financial crisis.
113 KB PDF Service improvement for ICT in Scotland: Flexible working
7th April 2010
The flexible working concept is far from new, yet adoption remains low outside urban centres with high commercial rents and difficult journeys to work.
47 KB DOCX Better connected - Criteria used for BC2010 Version 3
12th March 2010
This document updates Version 2 of the criteria for websites first published in Better connected: aiming high (January 2005). The third section of the criteria that is related to 'Usage' has not been reviewed.
12 MB ZIP Better connected 2010
16th February 2010
The structure of this report follows the criteria for high-quality local authority websites that develop the ideas that websites should be 'useful, usable and used' (Version 3 of that framework published, September 2009).
529 KB PDF Twitter gritters: council use of digital channels in local emergencies
15th February 2010
This briefing shows how Councils are starting to use global social networks like Facebook and Twitter as well as hyperlocal, community websites operating in their areas, to communicate with their residents and businesses when local emergencies arise.
1 MB PDF Social media - why ICT management should lead their organisations to embrace it
21st January 2010
Use of social media has exploded, appearing on the radar of ICT managers, but mostly for the wrong reasons. The term 'social' implies 'not related to work', but this is a fallacy. Most ICT managers restrict or even blockaccess social media. They should reconsider.
241 KB XLS Benchmarking user satisfaction active data set
28th September 2009
Latest mean scores for participants in Benchmarking user satisfaction Series 20 - 25 inclusive.
105 KB PDF Application software index 2008
15th August 2009
Our application software index provides a unique resource for organisations interested in comparing the performance of different software products and the companies that supply them.
65 KB PDF Application software index 2009
2nd August 2009
The Government expects that a significant part of the £35bn of efficiencies required from the public sector in the next few years will come from the back office and the rationalisation of the ICT service.
219 KB PDF A world denied: a supplement for Better connected 2009 on accessibility statements
14th April 2009
This short piece of research examines how well local authority websites conform with the latest guidelines for good practice in ensuring accessible websites.
946 KB PDF Managing major change: A guide to realising the benefits of major change
15th March 2009
Investment in technology is critical to achieving success, but that is not enough. Realising the potential benefits from such investment depends on the capacity to implement change.
790 KB PDF What’s in a name? The practicalities of being a public sector CIO
15th February 2009
The ICT function is often the principal enabler of service modernisation, and has a pivotal role in the public service. Who is best able to ensure that organisations seize the opportunity?
3 MB PDF Better connected 2009: a snapshot of local authority websites
15th February 2009
The structure of this report follows the criteria for high-quality local authority websites that develop the ideas that websites should be 'useful, usable and used' (Version 2 of that framework published in Better connected: aiming high, December 2005).
249 KB PDF IT Trends 2008/9: Uncharted waters
25th December 2008
The consequences of the financial down-turn have not yet become clear. We predict that through 2009 the pressures on public services will become severe.
1 MB PDF Customer Access Improvement Service Briefing Issue 1
1st November 2008
This publication is a development of the Website take-up service briefing, expanded to cover findings from the Website take-up service, the Channel value benchmarking service and GovMetric service.
48 KB DOC Policies about Better connected
19th September 2008
The purpose of this note is to set out our policies with regard to the annual Better connected reports on topics about which we have from time to time been asked questions.
174 KB PDF Web 2.0: what it is and why it matters - Executive briefing
15th September 2008
Although lacking a precise definition, Web 2.0 is the next revolution in the information age. Our report explains the scope of Web 2.0 and explores many of the issues and implications.
332 KB PDF Managing the improvement process
15th September 2008
This is the tenth and last report in the series designed to help ICT managers improve every aspect of the services that they deliver. This report addresses the process of managing improvement.
898 KB PDF Planning for ICT: the process guide
15th July 2008
With so much to do immediately, why bother with a potentially difficult and time-consuming activity such as developing a new ICT strategy? Won't the old one suffice a little longer? No, it will not, and we explain why.
479 KB PDF Planning for ICT: the service framework
15th July 2008
We provide an overview of this guide in the context of an integrated set of publications and describe the principles behind the design of the service framework as a major component in building an ICT strategy.
3 MB PDF Planning for ICT: the information and technology architectures
15th July 2008
We provide an overview of this guide in the context of an integrated set of publications. Next, we describe the principles behind the design of the ICT architecture as a major component in building an ICT strategy, and explain the set of architectures involved.
438 KB PDF Managing ICT employees: Improving the ICT service (Volume 9)
15th July 2008
With the current government focus on ICT professionalism, this is a timely examination of how ICT employees should be managed, especially the crucial issue of developing their skills and competencies in managing a service that now lies at the heart of change in the public sector.
243 KB PDF Benchmarking services: summary for 2007
15th July 2008
For the first time we have combined our end of year reviews of our two main benchmarking services about ICT performance and user satisfaction to give an overview of the state of ICT services, and to provide pointers to opportunities for improvement.
