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Next →63 KB PDF Socitm Insight Briefing Issue 20 - July 2010
27th July 2010
Open data and transparency: no turning back. The coalition government believes transparency will reduce public sector expenditure and expose waste.
2 MB ZIP Better connected for business: implementation of the EU Services Directive in the UK in 2010
7th July 2010
The new legal requirement to provide businesses with online access to information should reduce the red tape involved when dealing with government for new and existing businesses, whether based in the UK or across the rest of the European Union (EU).
57 KB PDF Socitm Insight Briefing Issue 19 - June 2010
25th June 2010
Long-term demographics and government plans to slash the deficit demand a drastic realignment of local public services.
2 MB PDF Lessons from survey of elections May 2010
7th June 2010
Lessons from survey of elections May 2010 reports on a series of surveys carried out by members of the Better connected team to assess the quality of online coverage of this years general and local elections held on 6 May 2010.
167 KB XLS IT Trends 20010/11 survey templates
3rd June 2010
We are now conducting the 2010 IT Trends survey. This year is yet another watershed with the first coalition government in 70 years.
54 KB PDF Socitm Insight Briefing Issue 18 - May 2010
26th May 2010
This issue considers the shape of things to come from the policies of the new Coalition Government
883 KB PDF The technology challenge in 2010
26th May 2010
The summary from our latest technology report provides guidance from a technology perspective on how to respond to the unprecedented funding crisis facing the public sector.
78 KB PDF Building perfect council websites '10 leaflet
25th May 2010
With the continuation of tough economic times for the public sector, it is vital to ensure that your council’s website works well as an efficient and effective provider of information and services to local citizens.
3 MB PPT Learning from Better connected 2010 presentations
19th May 2010
A selection of presentations from the Learning from Better connected 2010 event held on 18 May.
49 KB PDF Socitm Insight Briefing Issue 17 - April 2010
10th May 2010
In this issue we look at the importance of realising the benefits from ICT-enabled service transformation in the current financial climate.
48 KB PDF Socitm Insight Briefing Issue 16 - March 2010
19th April 2010
Economics, slashed budgets, green initiatives, new computing and service delivery models, and increasing expectations of what ICT can do to reshape service delivery will all add to a packed agenda. How to cope?
174 KB PDF Channel value benchmarking group 4 leaflet
19th April 2010
Providing information about the cost and value of access to local authority services through web, phone, face-to-face and other channels.
599 KB PDF Managing information: managing the lifeblood of the organisation
13th April 2010
Potentially, good information management could protect UK public sector services from the worst of the financial crisis.
113 KB PDF Service improvement for ICT in Scotland: Flexible working
7th April 2010
The flexible working concept is far from new, yet adoption remains low outside urban centres with high commercial rents and difficult journeys to work.
363 KB PDF What all council chief executives must ask about their website
6th April 2010
Despite what people might say when asked, most interactions with local councils are now made online. So you really need to get it right. We have identified ten things that council chief executives should ask about their website.
138 KB PDF Learning from Better connected 2010 leaflet
31st March 2010
This event will review the findings of Better connected 2010 and relate them to the imminent financial crisis facing the public sector.
21 KB PDF Building Perfect Council Websites 2010 datasheet
25th March 2010
Annual event organised jointly by Socitm (Society of Information Technology Management) and Headstar. One-day seminar event covering local authority website content management and design.
117 KB DOC Useful content and usability - Version 3
12th March 2010
This document updates Version 2 of the criteria for websites first published in Better connected: aiming high (January 2005). The third section of the criteria that is related to 'Usage' has not been reviewed.
115 KB PDF Socitm Insight Briefing Issue 15 - February 2010
4th March 2010
Our January briefing last year, Cloud computing on the horizon, stated 'there is no doubt that that the cloud is here to stay'. Some may have doubted us. Now the cloud (G-Cloud) is the backbone of the government's ICT strategy, being a 'key enabler of £3.2 billion savings'.
12 MB ZIP Better connected 2010
16th February 2010
The structure of this report follows the criteria for high-quality local authority websites that develop the ideas that websites should be 'useful, usable and used' (Version 3 of that framework published, September 2009).
529 KB PDF Twitter gritters: council use of digital channels in local emergencies
15th February 2010
This briefing shows how Councils are starting to use global social networks like Facebook and Twitter as well as hyperlocal, community websites operating in their areas, to communicate with their residents and businesses when local emergencies arise.
120 KB PDF IT trends in local public services 2009/10 - Stretched to breaking point
28th January 2010
There is a belief that the cost of public service ICT is too high. The existing technology infrastructure was built in an era of growth and prosperity.
46 KB PDF Socitm Insight Briefing Issue 12 - September 2009
27th January 2010
In this issue we focus on ICT strategy as a way of doing the right things.
46 KB PDF Socitm Insight Briefing Issue 13 - November 2009
27th January 2010
In this issue we examine the role of information at the heart of business continuity planning.
50 KB PDF Socitm Insight Briefing Issue 14 - January 2010
27th January 2010
In this issue we look at future public services and how they will depend on information and ICT-enabled change.
3 MB PDF Customer Access Improvement Service Briefing Issue 3
21st January 2010
The briefing covers findings from the last six months of Website take-up service and also from the Channel value benchmarking and GovMetric services. As such if provides a broad view of takeup, satisfaction and other issues across the three key customer access channels – web, phone and face-to-face.
1 MB PDF Social media - why ICT management should lead their organisations to embrace it
21st January 2010
Use of social media has exploded, appearing on the radar of ICT managers, but mostly for the wrong reasons. The term 'social' implies 'not related to work', but this is a fallacy. Most ICT managers restrict or even blockaccess social media. They should reconsider.
62 KB PDF Proposed new ranking system and updated assessment criteria for Better connected
1st December 2009
From this page you can download two documents with proposals for a new ranking system and updated assessment criteria for Better connected, Socitm's annual survey of all local authority websites. Responses are required by 25 September 2009.
714 KB PDF Customer Access Improvement Service Briefing Issue 2
1st December 2009
This is the second half-yearly briefing and results summary from the Customer Access Improvement Service. This new publication is a development of the Website take-up service briefing which we have been publishing since April 2005.
201 KB PDF Benchmarking services summary for 2008
12th November 2009
Socitm Insight has published its annual summary of benchmarking in 2008 covering the results from over 150 organisations that have used one of our two major benchmarking services.