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Next →403 KB PDF Socitm Insight Briefing Issue 52 - Shared ICT services: more than meets the eye?
2nd May 2013
Sharing services ranks high on the agenda of possible responses to austerity, and many partnerships have emerged since we last looked at this topic two years ago.
1 MB PDF Better connected 2013: a briefing for the top management team
22nd April 2013
As councils gear up to tackle some of the biggest changes in public services for decades, there’s never been a more important time for us to communicate effectively with our residents and customers.
631 KB PDF Socitm Insight Briefing Issue 50 - Benchmarking: Can you afford not to?
20th March 2013
‘What gets measured gets managed’ is sound advice, but not always followed. Without basic information about costs, resource usage, performance and outputs, managers are effectively trying to steer a rudderless ship. They cannot monitor trends, and assess the value of changes.
508 KB PDF Socitm Insight Briefing Issue 51 - Flexible working: going into reverse?
20th March 2013
Yahoo! CEO Marissa Mayer came in for press criticism when the company-wide ‘proprietary and confidential’ email announcing an end to home working found its way on to the Internet. Virgin boss, Sir Richard Branson, was quick to condemn the idea, blogging that ‘Working life isn’t 9-5 anymore.
11 MB PDF Better connected 2013
28th February 2013
This is our 15th annual survey of all local authority websites (plus others belonging to Socitm Insight subscribers in the public sector). In total, 474 websites have been examined.
0 B IT Trends 2012/13: Riding the wave of change
27th February 2013
CEOs and heads of IT should be planning for a shortage of digital skills as the workforce, empowered by 'consumer IT', demand better facilities at work.
513 KB PDF Socitm Insight Briefing Issue 49 - Digital leader?: it might (not) be you!
24th January 2013
Traditionally, we herald each new year with new resolutions: go to the gym more, start a post-festive season diet, and drink less. All are changes of behaviour driven with the best of intentions, but rarely maintained.
253 KB PDF Better connected 2013 previews
21st January 2013
In advance of publication, Socitm Insight is releasing a series of previews containing reviewers’ comments about the experience of completing specific, service area related, tasks on council websites.
194 KB PDF The Socitm Benchmarking user satisfaction service: Series 42 leaflet
16th January 2013
Do you know what drives user satisfaction?
493 KB PDF Socitm Insight Briefing Issue 48 - Smart cities: how are they really different?
7th January 2013
‘Smart cities’ is another fashionable term, but means different things to different people. For the EU, it refers to the application of technology to improve transport. The UK’s £24m initiative talks about integrating infrastructure with communication networks.
489 KB PDF Planting the flag - Pocket guide 4: Strategic sourcing
22nd November 2012
This is one of six guides from Socitm on the strategic capabilities required for public service reform. All six of these capabilities were set out by Socitm in Planting the Flag, the strategy for local public services reform it published last year.
422 KB PDF Socitm Insight Briefing Issue 47 - The new Government Digital Strategy: what should local public services take from it?
15th November 2012
Last autumn the Government Digital Service (GDS) was established. Last month it launched the new GOV.UK, replacing Directgov. This month it has produced a Government Digital Strategy that sets out how the Government will become digital by default.
566 KB PDF Planting the flag - Pocket guide 5: Shared services
26th October 2012
This is one of six guides from Socitm on the strategic capabilities required for public service reform. All six of these capabilities were set out by Socitm in Planting the Flag, the strategy for local public services reform it published last year.
406 KB PDF Socitm Insight Briefing Issue 46 - Bring your own device: keeping people happy and saving money?
26th October 2012
Employee satisfaction with the technology that they use at work is low and declining according to our benchmarking studies. Many do not want two devices: one for personal and one for business use.
516 KB PDF Socitm Insight Briefing Issue 45 - 4G mobile telephony: coming to a town near you?
2nd October 2012
This month saw an important milestone for ICT. 4G mobile telephony, offering download speeds an order of magnitude faster than 3G, will arrive in some parts of the country within weeks, certainly before Christmas.
1 MB PDF Making do with less: Summary of benchmarking results for 2011
10th August 2012
The public sector is living with austerity, and will probably continue to do so for the rest of the decade.
440 KB PDF Socitm Insight Briefing Issue 44 - Channel shift: grasping the opportunity
10th August 2012
Channel shift: grasping the opportunity
311 KB PDF Planting the flag - Pocket guide 3: Organisational change
1st August 2012
This is the third of six guides from Socitm on the strategic capabilities required for public service reform. All six of these capabilities were set out by Socitm in Planting the Flag, the strategy for local public services reform it published last year.
136 KB PDF Socitm Insight Briefing Issue 43 - Agile: a methodology for our time?
25th July 2012
Agile: a methodology for our time? - The focus of public sector austerity is inevitably budget cuts, but what can the ICT community do to ensure the best use of resources that survive the cutbacks?
104 KB PDF Better connected 2012 website assessment flyer
23rd July 2012
124 KB PDF Better connected 2013 pre-order flyer
23rd July 2012
337 KB PDF Planting the flag - Pocket guide 2: Governance
17th July 2012
Planting the Flag: pocket guide 2 – governance is the second of six guides from Socitm on the strategic capabilities required for public service reform. All six of these capabilities were set out by Socitm in Planting the Flag, the strategy for local public services reform it published last year.
408 KB PDF Socitm Insight Briefing Issue 42 - ICT strategy – wiring into your chief executive's objectives
29th June 2012
"Why aren't we using the cloud?" is a question that many chief executives (CEO) will have asked their head of technology. We know of the disconnect between many CEOs' ideas and the strategy pursued by the technology function.
35 MB PDF The technology challenge in 2012
20th June 2012
Our annual review of technology provides an overview of IT trends and insight into the dynamics of the IT industry.
407 KB PDF Socitm Insight Briefing Issue 41 - Innovation with ICT: easier said than done?
28th May 2012
Innovation with ICT: easier said than done?
666 KB PDF Customer Access Improvement Service Briefing Issue 6
24th May 2012
Welcome to the sixth briefing and results summary from the Customer Access Improvement Service. We take a broader look at customer access issues across the three key channels - web, phone and face-to-face.
415 KB PDF Socitm Insight Briefing Issue 40 - Shared services: time for a re-think?
11th May 2012
The message is stark, the costs astronomical and the failure spectacular. The latest NAO report into shared services in central government has some dire warnings. How relevant are the lessons for the local public sector?
774 KB Better connected 2012: a briefing for the top management team
26th March 2012
With the world moving relentlessly towards digital delivery, the role and performance of the council website has become an issue for the top team.
552 KB PDF Socitm Insight Briefing Issue 39 - Information on the move: entering a new era for government
23rd March 2012
Information on the move: entering a new era for government
2 MB PDF The technology challenge in 2012
22nd March 2012
The summary from our latest technology report provides guidance from a technology perspective on how to respond to the unprecedented period of public austerity.