Document Downloads
226 KB PDF The Socitm Benchmarking user satisfaction service: Series 43 leaflet
8th May 2013
Do you know what drives user satisfaction?
0 B IT Trends 2012/13: Riding the wave of change
27th February 2013
CEOs and heads of IT should be planning for a shortage of digital skills as the workforce, empowered by 'consumer IT', demand better facilities at work.
774 KB Better connected 2012: a briefing for the top management team
26th March 2012
With the world moving relentlessly towards digital delivery, the role and performance of the council website has become an issue for the top team.
197 KB PDF Customer Access Improvement Service Briefing Issue 4
31st August 2010
The briefing covers findings from the last six months of Website take-up service and also from the Channel value benchmarking and GovMetric services. As such if provides a broad view of takeup, satisfaction and other issues across the three key customer access channels – web, phone and face-to-face.
714 KB PDF Customer Access Improvement Service Briefing Issue 2
1st December 2009
This is the second half-yearly briefing and results summary from the Customer Access Improvement Service. This new publication is a development of the Website take-up service briefing which we have been publishing since April 2005.
3 MB PPT Benchmarking the ICT service across the UK - 1
15th February 2009
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
1 MB PDF Customer Access Improvement Service Briefing Issue 1
1st November 2008
This publication is a development of the Website take-up service briefing, expanded to cover findings from the Website take-up service, the Channel value benchmarking service and GovMetric service.
3 MB PPT Benchmarking the ICT service across the UK - 2
10th September 2008
Presentations given at the launch workshop on 10 September 2008.
243 KB PDF Benchmarking services: summary for 2007
15th July 2008
For the first time we have combined our end of year reviews of our two main benchmarking services about ICT performance and user satisfaction to give an overview of the state of ICT services, and to provide pointers to opportunities for improvement.
3 MB PPT Benchmarking the ICT service in London in 2008
22nd April 2008
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
3 MB PPT Benchmarking the ICT service to schools 2007
18th April 2008
Presented by Martin Greenwood, Anna Hooper, Roland Waterhouse, Peter Hunter
5 MB PPT Benchmarking the ICT service in London 2007 results 21 September
21st September 2007
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
3 MB PPT Benchmarking the ICT service in UK2 2007
11th September 2007
Presented by Martin Greenwood, Anna Hooper and Roland Waterhouse
352 KB PDF Benchmarking the ICT service: summary for 2006
15th August 2007
This report summarises results from the Benchmarking the ICT service managed by Socitm during 2006. It is based on the results from 87 organisations that participated in five benchmarking groups...
4 MB PPT Benchmarking the ICT service for partnerships and outsourcing 2007
26th June 2007
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
2 MB PPT Benchmarking the ICT service in Wales 2007
22nd May 2007
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse
4 MB PPT Benchmarking the ICT service in UK1 2007
4th May 2007
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
4 MB PPT Benchmarking the ICT service in London 2007
20th April 2007
Presentation by Martin Greenwood, Anna Hooper and Roland Waterhouse.
281 KB PDF Benchmarking the ICT service: summary for 2005
15th August 2006
This report summarises results from the Benchmarking the ICT service managed by Socitm during 2005. It is based on the results from 75 organisations that participated in five benchmarking groups...