Directory of ICT services (Version 3)

Produced by: Socitm Insight

Type: Reports

We provide the context for this new version of the Directory of ICT services by setting out its purpose, scope and key concepts.

The directory itself sets out for each service element guidance about how to specify that part of the service. We use a standard template that covers for each element:

• the definition of the service
• the need for the service
• the specification of the inputs (volume)
• the description of the outputs
• the specification of the outputs (quality)
• the identification of critical success factors and performance indicators
• the list of client and provider responsibilities

There are 57 service elements, grouped into three types of service:

• Managing change (SE1nn series)
• Managing applications (SE2nn series)
• Managing service delivery (SE3nn series)

Last modified: 19th January 2010