Planning for ICT
Produced by: Socitm Insight
ICT investment in the public sector should now drive innovation in service delivery, stimulate the redesign of business processes, enable partnershop working and lead to improved services and savings.
Process of planning for ICT
As much as the finished document itself, the process of building an ICT strategy is essential to shaping the way in which the local authority will exploit ICT to support its service ambitions. It is an implicit but discrete activity within the overall service planning process. The local circumstances, and thus the output, will be unique to each organisation. However, there is a common checklist of questions that the process should consider.
We provide an overview of this guide in the context of an integrated set of publications and describe the principles behind the design of the service framework as a major component in building an ICT strategy.
We look in detail at each of the component layers within the service framework, identifying some questions to think about and some likely sources of answers.
- External environment
- Governance for ICT
- Implementation planning
- Information management
- Delivery of ICT service
- Technology architecture
We provide an overview of this guide in the context of an integrated set of publications and describe the principles behind the design of the technology architecture as a major component in building an ICT strategy.
We look in detail at each of the component layers within the technology architecture, summarising the key features about each example of technology.
- Contact channels
- Service application areas
- Shared applications
- Application support tools
- Common infrastructure services
Last modified: 21st July 2011
Planning for ICT (534.38 KB PDF)