Web 2.0: what it is and why it matters - A briefing for public sector managers

Produced by: Socitm Insight

Type: Briefings

If your first reaction when colleagues mention social networking or Web 2.0 is to think about security threats or bandwidth loss, then it is imperative that you read this report.

Section 1 Introduction

We look broadly at the social impacts of technology to provide a background to our assertion that use of electronic networking and Web 2.0 facilities will be of critical importance to public sector organisations.

Section 2 New technologies, new ideas in electronic networking

Whilst there are no hard and fast definitions, we explain the wide range of facilities covered by the term 'Web 2.0'. We group all the components under eight broad headings, illustrating them with examples, and offer simple ideas about their potential application in the public sector.

Section 3 Public sector readiness

We look at the findings from our survey, and ask whether the UK public sector is ready to take advantage of the opportunities, or is lagging commercial practice. We provide some pointers to exploiting these facilities, including best practice where it is beginning to emerge.

Section 4 Practical implementation

We look at a practical approach to implementation through case studies of Redbridge i and Stratford-on-Avon DC, then go on to examine what the future holds, discussing the possible application of good ideas and new technology to delivering effective public services economically and efficiently.

Section 5 Key actions

We draw together the conclusions from our report in a series of recommended actions designed to keep readers at the forefront of developments without exposing their organisations to excessive risk.

Last modified: 19th January 2010