Customer Access Improvement Service Briefing Issue 6
Welcome to the sixth briefing and results summary from the Customer Access Improvement Service. We take a broader look at customer access issues across the three key channels - web, phone and face-to-face.
This briefing presents an analysis of all the 2011 results from our Channel value benchmarking service, GovMetric and our Website take-up service
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Last modified: 28th May 2012
Customer Access Improvement Service Briefing Issue 6 (665.63 KB PDF)