Customer Access Improvement Service Briefing Issue 6
Welcome to the sixth briefing and results summary from the Customer Access Improvement Service. We take a broader look at customer access issues across the three key channels - web, phone and face-to-face.
This briefing presents an analysis of all the 2011 results from our Channel value benchmarking service, GovMetric and our Website take-up service
| Socitm Insight Subscribers
| Non-Insight subscribers - Socitm members
| Non-Insight subscribers - all other organisations
Last modified: 28th May 2012
Customer Access Improvement Service Briefing Issue 6 (665.63 KB PDF)