Socitm KPIs version 13

Produced by: Socitm Insight

Type: KPIs

This document sets out version 13 of the Socitm KPIs, created by Socitm's Performance Management Group to help organisations improve performance in the management of ICT.

Socitm first developed the KPIs in 1999 as part of its broader commitment to excellence in public services through the use of technology. Subject to regular practitioner review since that time, the Socitm KPIs are now widely recognised as a robust tool for measuring the efficiency and effectiveness of the ICT function. The KPIs facilitate comparison between organisations, providing a management tool to aid continuous improvement programmes.  Specifically, organisations are using them to:

• measure and assess the organisation's ICT performance
• track performance year on year
• benchmark performance against that of other, similar organisations
• prepare for value for money reviews following the lead by the audit agencies in the UK
• set improvement targets
• specify performance targets for outside contractors

Socitm Insight and Socitm Consulting provide a series of benchmarking Services using the KPIs and assisting organisations to compare performance and develop improvement strategies to maximise the contribution of ICT.

Last modified: 2nd September 2011