Better connected hospitals: mini-survey of nine NHS websites

Produced by: Socitm Insight

Type: Reports

Hospital websites have a diverse audience but providing good easy-to-find information for prospective patients and their visitors should be paramount.

We tested nine famous hospitals to see who well they dealt with five tasks that most patients might ask. Does the website delight or frustrate? Can simple tasks be completed online, saving an avoidable and expensive telephone call?

In short, how does the NHS perform this operation?

This report is freely available to all organisations, whether they are subscribers to Socitm Insight or not.

Last modified: 21st July 2011