Digital by default - why and how: a guide for local public service management teams
Produced by: Socitm Insight
The Digital by default report is an executive briefing for Better served and Better connected 2011.
This briefing draws on two recent reports from Socitm that discuss customer management in local authorities and the opportunity to make significant efficiencies by making services 'digital by default'.
| Socitm Insight Subscribers
| Non-Insight subscribers - Socitm members
| Non-Insight subscribers - all other organisations
Last modified: 27th April 2011