Files from Better served launch workshop
Produced by: Socitm Insight
The event was held on 15 March 2011 and was open to Heads of customer strategy, Heads of customer service, Heads of efficiency and/or transformation, Heads of ICT and Web managers.
Find out more about The Better served: customer access, efficiency and channel shift launch workshop.Last modified: 17th March 2011
How to make significant savings
through channel shift and reduction
in avoidable contact presentation (2.56 MB PPT)
Channel Shift At Surrey County Council presentation by Simon Pollock (5.16 MB PPT)