Files from Better served launch workshop
Produced by: Socitm Insight
The event was held on 15 March 2011 and was open to Heads of customer strategy, Heads of customer service, Heads of efficiency and/or transformation, Heads of ICT and Web managers.
Find out more about The Better served: customer access, efficiency and channel shift launch workshop.Last modified: 17th March 2011
How to make significant savings
through channel shift and reduction
in avoidable contact presentation ( 2.56 MB PPT)
Channel Shift At Surrey County Council presentation by Simon Pollock ( 5.16 MB PPT)
