Socitm Insight Briefing Issue 22 - Customer access strategy: overcoming two potential barriers
Produced by: Socitm Insight
Most now realise the importance of self-service, some accept the case for a customer access strategy to help make it happen, but how many are really dealing with the two barriers that might stop shifting customers to cheaper channels?
Last modified: 17th September 2012
Socitm Insight Briefing Issue 22 - September 2010 (49.51 KB PDF)