Directory of ICT services (Issue 4)

Produced by: Socitm Insight

Type: Reports

The latest issue of the Directory of ICT services provides a comprehensive and authoritative guide to help those responsible for ICT management, and their clients, to specify, procure ICT services.

It assists in managing ICT, including ensuring the quality and quantity of services, with reference to existing guidelines and standards, such as the IT Infrastructure Library (ITIL) and the Socitm key performance indicators (KPIs).

It describes the ICT service by defining 78 discrete service elements. It organises these into six groupings, starting with information management and then following the popular ITIL framework, starting with the service strategy, then running through its operation and ending with continual service improvement.

The Directory is a constant source of reference for many ICT professionals, particularly those involved in performance management and running the service desk. Most importantly, it is the essential guide for those who need to redesign their ICT service: a challenge that may face many public sector ICT managers as draconian cuts begin to bite.

For further information take a look at this leaflet.

The charge for all those who do not subscribe to Socitm Insight (whether or not you are a Socitm member) is:

All prices displayed below exclude VAT. Add to basket prices include VAT.	Main report
Insight subscribers	Free
Non Insight subscribers - Socitm members	£165
Non Insight subscribers - all other organisations	£175
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Last modified: 6th September 2010