Briefing Issue 21 - Digital inclusion: the literate, the excluded and the disinterested

Produced by: Socitm Insight

Type: Briefings

The public sector has invested billions in technology. Our Better connected reports call repeatedly for 'channel shift', moving citizen interactions to cheaper, electronic channels. Yet, according to Race Online, over one fifth of the UK population has never used the internet. How to include them?

Last modified: 17th September 2012