Managing ICT employees: Improving the ICT service (Volume 9)
Produced by: Socitm Insight
With the current government focus on ICT professionalism, this is a timely examination of how ICT employees should be managed, especially the crucial issue of developing their skills and competencies in managing a service that now lies at the heart of change in the public sector.
People are the most important resource involved in the delivery of any service. Effective management of the professional employees in the ICT unit is essential if the service provided is to develop and improve.
The employment life-cycle
Planning to gain and retain the right balance of skills and competences within your teams must balance with an understanding of the needs of your customers and those of individual employees. We explore the employment life-cycle and the relationship between the employing organisation and the employee.
Defining service roles
The performance of your ICT function depends on understanding the skills and
competences needed to deliver the service and combining them into defined and sensible roles. We look at identifying the skills and competences required to deliver an effective ICT service.
Assessing available skills
For most managers, the immediate task is that of managing the people and skills already in the organisation. We look at identifying and assessing the skills and competences available to you.
Using your people and their skills
There are always options for best use of the people and skills you have. We look at deployment, team building and personal development to improve performance, aid retention and meet future business need.
Closing the skills gaps
As the calls on the service change, there are different ways to satisfy new demands. Shared services, recruitment of new people and reorganisation are all options. We look at the implications of change on the ICT unit.
Your employees, their skills and their knowledge are your most important resource. We suggest four areas for action in the process of managing ICT employees.
Last modified: 19th January 2010
Managing ICT employees: Improving the ICT service (Volume 9) (437.85 KB PDF)