Planning for ICT: the service framework
Produced by: Socitm Insight
We provide an overview of this guide in the context of an integrated set of publications and describe the principles behind the design of the service framework as a major component in building an ICT strategy.
We look in detail at each of the component layers within the service framework, identifying some questions to think about and some likely sources of answers.
Last modified: 21st July 2011
Planning for ICT: the service framework (479.38 KB PDF)