Socitm 07 national conference presentations
Produced by: Socitm
Type: Presentations
A selection of presentations from Sarah Coburn, Andrew Moulton, David Lewis, John Nutley, Martin Greenwood, Steve Scott and Tony Travers
Last modified: 19th November 2009
Sarah Coburn - Chair's introduction ( 816 KB PPT)
Andrew Moulton and David Lewis - The Journey from Outsourcing to Partnership ( 2.6 MB PPT)
John Nutley - Carlisle Flood 2005, A Survivor's Tale ( 759.5 KB PPT)
Martin Greenwood - Managing phone and web channels to maximise customer service, take-up and efficiency ( 1.27 MB PPT)
Steve Scott and Shilpa Arya - Online Recruitment, Leicester City Council ( 570 KB PPT)
Tony Travers - Local government and the politics of public service improvement ( 64.5 KB PPT)
