6 essentials for implementing ITIL (or between 4 & 9)

Produced by: External

Type: Presentations

A presentation given by Vernon Lloyd (FISM) on 6 essentials for implementing ITIL and delivered to the Socitm South Region Professional Development Day on 16 November 2006.

The presentation covered the background of service management, service management components, why organisations need ITSM, and the programme for implementing ITIL and ITSM and the essential ingredients for success.

Last modified: 14th October 2009