Socitm Insight Briefing Issue 8 - Self-service: working right, first time, every time
Produced by: Socitm Insight
The 22 April Budget statement and supporting Operational Efficiency Programme report make it clear that all public sector organisations must commit to self-service where feasible. However, that must be backed up by a commitment to ensure that websites do not create avoidable contact elsewhere.
Last modified: 17th September 2012
Socitm Insight Briefing Issue 8 - May 2009 (53.46 KB PDF)