Socitm Insight Briefing Issue 8 - Self-service: working right, first time, every time

Produced by: Socitm Insight

Type: Briefings

The 22 April Budget statement and supporting Operational Efficiency Programme report make it clear that all public sector organisations must commit to self-service where feasible. However, that must be backed up by a commitment to ensure that websites do not create avoidable contact elsewhere.

Last modified: 17th September 2012