This piece focuses on shared services, the latest publication that has been distributed and one that has generated much interest in the past two weeks.
A flurry of reports before and after Christmas marks the end of another year for Socitm Insight. The inside pages tell all.
Lessons from partnerships and outsourcing
of ICT services
We focus in this edition on the 2006 work programme and on a number of important new
projects that are described in the inside pages: shared services, business process management,
business continuity, marketing services online and use of ICT by elected members.
We are in the middle of a busy period of events. Our two latest events, back to back on
5 and 6 June in Birmingham, gave plenty of food for thought. We hope and expect that our
last two will inform and stimulate.
This has been a busy quarter with the publication of two important reports on transformation supporting the Socitm business transformation seminar on 20 February.
Unsurprisingly this quarter’s briefing is dominated by Better connected 2007. Moreover, another of our publications since the end of 2006 has been Better connected intranets, we also review that report.
For the past ten years, March has been the month when Better connected is published. In this edition we highlight some of the key issues that we have raised in the 2008 edition.
By the end of 2006 our plan is to complete seven publications on a range of important topics. We outline what they are and give a flavour of their contents.
Since our last briefing in June, we have now ended a batch of work with three reports, four events and a DVD all completed. A new phase of work has started with four direction-setting workshops for new projects in three recent weeks.
We can all imagine a future of pervasive connectivity on the move, and technology continuing to change our lives both at work and elsewhere. However, there are serious limitations with current facilities. How will these be overcome? Subscribers can download the report to read on....
In Briefing Issue 10 (PDF 71KB) we examine how Green ICT can help you cut your costs and save the planet. Across the world CO2 emissions are triggering extremes of weather. Globally, ICT is responsible for 2% of CO2 released. In the public sector, ICT accounts for almost 35% of energy consumption.
This issue focuses on People and professionalism: getting fit for a different purpose. Financial pressures are forcing public sector transformation. The question for ICT managers is 'How well equipped are your employees for supporting this?'
In this issue we look at the importance of realising the benefits from ICT-enabled service transformation in the current financial climate.
This issue considers the shape of things to come from the policies of the new Coalition Government
This report looks at the trend to use web technology in almost every new development, or to integrate all new facilities into the web. Subscribers can download the report to read on...
Most now realise the importance of self-service, some accept the case for a customer access strategy to help make it happen, but how many are really dealing with the two barriers that might stop shifting customers to cheaper channels?
The Comprehensive Spending Review on 20 October heralds major reductions in block grants from central government, compounding the problems of frozen council tax and salaries, demographic pressures and potentially spiralling energy costs.
Adoption of cloud computing makes complete sense – for user organisations, at least – and most of us already use the cloud on a daily basis as private citizens. What are the obstacles to public sector take-up, and how can they be overcome?
As a result of the severe financial cutbacks prompted by the Comprehensive Spending Review (CSR) major transformation in the way that they deliver services.
It started with MPs' expenses, then the new Coalition Government asked councils in England to publish online all £500-plus transactions. On a global scale we had Wikileaks, and latterly one can argue that the revolution in Egypt has been driven by the transparency of the internet.
This month we ask whether computing is becoming a commodity, or even a consumer good, and what this means for the public sector. Subscribers can download the report to read on...
Socitm Insight Briefing Issue 31 - Digital by default (Part 1): improving the online customer experience
Digital by default (Part 1): improving the online customer experience: 'Digital by default' is public policy and a key response to the need for austerity.
Ten questions every chief executive should ask their CIO.
The Oxford Internet Institute has just published its fifth biennial Oxford Internet Survey (OxIS) into internet use in Britain. This latest piece of research identifies one major new shift in the way in which users access the internet with the arrival of 'next generation users'.
Social media goes mainstream - but the right way? Our research shows that social media has been incorporated into the activity of almost all councils, with blanket bans on access being replaced by more considered approaches.
Information on the move: entering a new era for government
This briefing looks at 'the cloud' - the use of web resources to provide facilities and services hosted elsewhere on the internet. When public services are under threatening clouds of financial pressure, is this a
solution that will allow us to achieve more with less?
The message is stark, the costs astronomical and the failure spectacular. The latest NAO report into shared services in central government has some dire warnings. How relevant are the lessons for the local public sector?
Innovation with ICT: easier said than done?
Socitm Insight Briefing Issue 47 - The new Government Digital Strategy: what should local public services take from it?
Last autumn the Government Digital Service (GDS) was established. Last month it launched the new GOV.UK, replacing Directgov. This month it has produced a Government Digital Strategy that sets out how the Government will become digital by default.
‘Smart cities’ is another fashionable term, but means different things to different people. For the EU, it refers to the application of technology to improve transport. The UK’s £24m initiative talks about integrating infrastructure with communication networks.
Traditionally, we herald each new year with new resolutions: go to the gym more, start a post-festive season diet, and drink less. All are changes of behaviour driven with the best of intentions, but rarely maintained.
This briefing looks at mobile and flexible working - the key to big savings. Most councils claim to use flexible and mobile working, but few are achieving all the benefits.
‘What gets measured gets managed’ is sound advice, but not always followed. Without basic information about costs, resource usage, performance and outputs, managers are effectively trying to steer a rudderless ship. They cannot monitor trends, and assess the value of changes.
Yahoo! CEO Marissa Mayer came in for press criticism when the company-wide ‘proprietary and confidential’ email announcing an end to home working found its way on to the Internet. Virgin boss, Sir Richard Branson, was quick to condemn the idea, blogging that ‘Working life isn’t 9-5 anymore.
Sharing services ranks high on the agenda of possible responses to austerity, and many partnerships have emerged since we last looked at this topic two years ago.
The outlook for local government budgets looks very grim, but demand for services just keeps on growing. Lean thinking provides an excellent answer: it is a comprehensive approach that will deliver savings for years to come. However, it is not a trivial undertaking.
1st April 2009 was an important landmark in UK local government. In yet another reorganisation, nine new unitary councils replaced 44 English two-tier authorities in seven county areas. Looked at from another perspective, it also means shared services imposed by legislative diktat.
The 22 April Budget statement and supporting Operational Efficiency Programme report make it clear that all public sector organisations must commit to self-service where feasible. However, that must be backed up by a commitment to ensure that websites do not create avoidable contact elsewhere.
Information is the single most important asset for any public sector body. But how well is this recognised by senior decision-makers? It certainly is when a child protection register has critical information that is out of date.
Two new initiatives have started since our last issue. We cover a very stimulating start
to a new project about the impact of web 2.0 and social networking. This issue also looks at the launch of our new Customer Access Improvement Service.
In this issue we feature the just-published Application software index 2008, the first year when this valuable service has been delivered by Socitm Insight. On the theme of Better connected we also report on two very lively one-day seminars about the web (Web 1.0, you might say, and Web 2.0).
How can Socitm Insight help you survive the crunch? We already have a lot of relevant material to help you, and plan to produce more this year.
The following documents are available for download. Documents in PDF format can be read using Adobe Reader. MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.