CAIS downloads
Channel value benchmarking group 4 leaflet
Providing information about the cost and value of access to local authority services through web, phone, face-to-face and other channels.
Customer Access Improvement Service Briefing Issue 4
The briefing covers findings from the last six months of Website take-up service and also from the Channel value benchmarking and GovMetric services. As such if provides a broad view of takeup, satisfaction and other issues across the three key customer access channels – web, phone and face-to-face.
Customer Access Improvement Service Briefing Issue 5
Welcome to the fifth briefing and results summary from the Customer Access Improvement Service. We set out to take a broader look at customer access issues across the three key channels - web, phone and face-to-face - that are covered by the Customer Access Improvement Service.
Use of the web - local government compared with central government
The publication by the Central Office of Information (CoI) in June 2010 of some very interesting data in a document entitled Reporting on progress: Central government websites 2009/10 has provided a rare opportunity for comparing website costs, take-up and quality with local government.
Website Performance Improvement Service Flyer
Website Performance Improvement Service Flyer
The following documents are available for download. Documents in PDF format can be read using Adobe Reader. MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
