Planting the Flag - A strategy for ICT-enabled local public services reform downloads
A marriage of convenience?
This report reviews the experiences from partnerships and outsourcing contracts involving the ICT service.
ICT governance: Good practice in directing investment and resources
This report explains what comprises good ICT governance, how to design a suitable framework, and the steps to implementation.
Managing information: managing the lifeblood of the organisation
Potentially, good information management could protect UK public sector services from
the worst of the financial crisis.
Managing major change: A guide to realising the benefits of major change
Investment in technology is critical to achieving success, but that is not enough. Realising the potential benefits from such investment depends on the capacity to implement change.
Modern public services: a role for change
This report considers the case for chief information officers (CIO) leading the change, the skills they will require to deliver the transformation and the actions they will need to undertake...
Modern public services: business process management
This report makes extensive use of case studies to help heads of ICT understand the wide range of methodologies and select the most appropriate one for their situation.
Modern public services: transformation in practice
This report, the second in the series on transformation, analyses in detail 35 case studies that demonstrate proven transformation in local public services that have been enabled through ICT.
Planning for ICT
ICT investment in the public sector should now drive innovation in service delivery, stimulate the redesign of business processes, enable partnershop working and lead to improved services and savings.
Planning for ICT: the information and technology architectures
We provide an overview of this guide in the context of an integrated set of publications. Next, we describe the principles behind the design of the ICT architecture as a major component in building an ICT strategy, and explain the set of architectures involved.
Planning for ICT: the process guide
With so much to do immediately, why bother with a potentially difficult and time-consuming activity such as developing a new ICT strategy? Won't the old one suffice a little longer? No, it will not, and we explain why.
Planning for ICT: the service framework
We provide an overview of this guide in the context of an integrated set of publications and describe the principles behind the design of the service framework as a major component in building an ICT strategy.
Planting the Flag - Strategic Capability
Planting the Flag - Strategic Capability
Public sector network: case studies of a major shared service
This report advises subscribers on the lessons learnt from implementing sub-regional networks that are PSN-ready, including not only the pitfalls to avoid, but also the best practice techniques. It provides important pointers to handling the politics, both party and organisational.
Singing from the same hymn sheet? A survey of views of chief executives and heads of ICT about ICT in local government
Our survey of senior local authority managers shows very different outlooks on ICT from chief executives and ICT professionals. Why should there be mis-alignment? What does this mean for exploiting ICT and transforming services?
Socitm Insight Briefing - April 2011
Socitm's appearance before the Public Administration Select Committee
(PASC) on 22 March brought it out into the open. Outsourcing the ICT
service might have many hidden costs.
Socitm Insight Briefing - January 2011
As a result of the severe financial cutbacks prompted by the Comprehensive Spending Review (CSR) major transformation in the way that they deliver services.
Socitm Insight Briefing Issue 11 - August 2009
This issue focuses on People and professionalism: getting fit for a different purpose. Financial pressures are forcing public sector transformation. The question for ICT managers is 'How well equipped are your employees for supporting this?'
Socitm Insight Briefing Issue 12 - September 2009
In this issue we focus on ICT strategy as a way of doing the right things.
Socitm Insight Briefing Issue 17 - April 2010
In this issue we look at the importance of realising the benefits from ICT-enabled service transformation in the current financial climate.
Socitm Insight Briefing Issue 7 - April 2009
1st April 2009 was an important landmark in UK local government. In yet another reorganisation, nine new unitary councils replaced 44 English two-tier authorities in seven county areas. Looked at from another perspective, it also means shared services imposed by legislative diktat.
Socitm Insight Briefing Issue 8 - May 2009
The 22 April Budget statement and supporting Operational Efficiency Programme report make it clear that all public sector organisations must commit to self-service where feasible. However, that must be backed up by a commitment to ensure that websites do not create avoidable contact elsewhere.
Socitm Insight Briefing Issue 9 - June 2009
Information is the single most important asset for any public sector body. But how well is this recognised by senior decision-makers? It certainly is when a child protection register has critical information that is out of date.
Socitm Insight Special Briefing - May 2009
How can Socitm Insight help you survive the crunch? We already have a lot of relevant material to help you, and plan to produce more this year.
Successful sharing: a practical guide for local public services
The financial downturn has now hit the public sector. Now it must find the savings. Politicians want to preserve frontline services as far as possible, but there are only limited ways to achieve big savings without affecting the public.
Too many cooks: the information management implications of place-based public services
Total Place, localism, community budgeting - whatever the moniker, coordinated effort across the public sector to achieve the desired outcomes for the least outlay and avoid the problem of 'too many cooks...' could not be more timely. We explain the concept and how it might operate.
What’s in a name? The practicalities of being a public sector CIO
The ICT function is often the principal enabler of service modernisation, and has a pivotal role in the public service. Who is best able to ensure that organisations seize the opportunity?
The following documents are available for download. Documents in PDF format can be read using Adobe Reader. MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
