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Socitm Insight news - June 2008

Two new initiatives have started since our last issue. We cover a very stimulating start
to a new project about the impact of web 2.0 and social networking. This issue also looks at the launch of our new Customer Access Improvement Service.

Twitter gritters: council use of digital channels in local emergencies

This briefing shows how Councils are starting to use global social networks like Facebook and Twitter as well as hyperlocal, community websites operating in their areas, to communicate with their residents and businesses when local emergencies arise.

Web 2.0: what it is and why it matters - A briefing for public sector managers

If your first reaction when colleagues mention social networking or Web 2.0 is to think about security threats or bandwidth loss, then it is imperative that you read this report.

Web 2.0: what it is and why it matters - Executive briefing

Although lacking a precise definition, Web 2.0 is the next revolution in the information age. Our report explains the scope of Web 2.0 and explores many of the issues and implications.

The following documents are available for download. Documents in PDF format can be read using Adobe Reader. MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.

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