Websites downloads
Customer Access Improvement Service Briefing Issue 3
The briefing covers findings from the last six months of Website take-up service and also from the Channel value benchmarking and GovMetric services. As such if provides a broad view of takeup, satisfaction and other issues across the three key customer access channels – web, phone and face-to-face.
A world denied: a supplement for Better connected 2008 on website accessibility
This report supplements Better connected 2008 by providing more detailed analysis of the rationale and results of the accessibility testing carried out for that document.
A world denied: a supplement for Better connected 2009 on accessibility statements
This short piece of research examines how well local authority websites conform with the latest guidelines for good practice in ensuring accessible websites.
A world denied: web accessibility the movie
Featuring interviews with a number of key figures in the world of web accessibility, this 12 minute film explains the importance of the topic for all organisations, whether in the public or private sectors.
Benchmarking services summary for 2008
Socitm Insight has published its annual summary of benchmarking in 2008 covering the results from over 150 organisations that have used one of our two major benchmarking services.
Better connected 2006: A snapshot of all local authority websites
Presentation by Martin Greenwood at the West Midlands regional meeting 24 March 2006.
Better connected 2006: a snapshot of local authority websites
This is the 2006 edition of Socitm Insight's annual survey of all local authority websites.
Better connected 2006 and website take-up service
Presentation given by Martin Greenwood of Socitm Insight at the South regional event on 16 June 2006.
Better connected 2007: a snapshot of local authority websites
Barking & Dagenham tops the 2007 ‘Better connected’ survey as only local authority website to achieve new ‘excellent’ rating – despite overall improvement in council sites.
Better connected 2008: a snapshot of local authority websites
This is the tenth edition of Better connected. A special feature identifies those councils that have done consistently well in our rankings, compares innovations then and now, describes how our annual report has developed...
Better connected 2009: a snapshot of local authority websites
The structure of this report follows the criteria for high-quality local authority websites that develop the ideas that websites should be 'useful, usable and used' (Version 2 of that framework published in Better connected: aiming high, December 2005).
Better connected 2010
The structure of this report follows the criteria for high-quality local authority websites that develop the ideas that websites should be 'useful, usable and used' (Version 3 of that framework published, September 2009).
Better connected intranets: emerging good practice in driving internal efficiency
Investment in websites for local public services has to date been targeted on the public-facing website, leaving intranets relatively under-developed.
Better connected: aiming high
This report in the Better connected series provides Version 2 of the ' useful, usable and used' framework for local authority websites.
Building a perfect council website
Presentation by Martin Greenwood at the Socitm Insight/Headstar seminar on website accessibility held 11 July 2006.
Building Perfect Council Websites 2010 datasheet
Annual event organised jointly by Socitm (Society of Information Technology
Management) and Headstar. One-day seminar event covering local authority
website content management and design.
Building usage of council websites (Issue 1)
This first briefing from the website take-up service contains a summary of the key messages using data from December 2004 with supporting case study information.
Building usage of council websites (Issue 2)
This second briefing from the website take-up service contains a summary of the key messages using data from May 2005 with supporting case study information.
Building usage of council websites (Issue 3)
This third briefing from the website take-up service contains a summary of the key messages using data from February 2006 with supporting case study information.
Building usage of council websites (Issue 4)
This fourth briefing analyses the results from the website take-up service using data from July 2006, with specific reference to the national take-up campaign in England.
Building usage of council websites (Issue 5)
This fifth briefing analyses the results from the website take-up service using data from February 2007.
Building usage of council websites (Issue 6)
This sixth briefing analyses the results from the website take-up service using data from September 2007
Customer Access Improvement Service Briefing Issue 1
This publication is a development of the Website take-up service briefing, expanded to cover findings from the Website take-up service, the Channel value benchmarking service and GovMetric service.
Customer Access Improvement Service Briefing Issue 2
This is the second half-yearly briefing and results summary from the Customer Access Improvement Service. This new publication is a development of the Website take-up service briefing which we have been publishing since April 2005.
Customer Access Improvement Service Briefing Issue 4
The briefing covers findings from the last six months of Website take-up service and also from the Channel value benchmarking and GovMetric services. As such if provides a broad view of takeup, satisfaction and other issues across the three key customer access channels – web, phone and face-to-face.
eAccessibility of public sector services in the European Union
This report presents results from a comprehensive assessment of the eAccessibility of government online services across the European Union.
ICT for elected members - Not for kissing babies
The transformation of public services cannot succeed without the involvement of informed and enthusiastic elected members.
Learning from Better connected 2009: A blueprint for a new, strategic, approach to local government websites
The context for local government on the web has changed. The recession, and the inevitable squeeze on public spending, means that all public sector organisations will struggle to meet future demand...
Lessons from the Open Election Data project
This document has been produced by Socitm and OpenlyLocal and details key lessons learned from the project about the issues involved in publishing open, linked data.
Maximising take-up of online recruitment and resulting efficiency gains
A presentation by Steve Scott and Shilpa Arya at the Socitm Spring Seminar 2007.
Open Election Data Project: making local election information and results more widely available
Socitm and the LGA have just published a note encouraging local authorities to take part in the Open Election Data Project, which both organisations are supporting.
Twitter gritters: council use of digital channels in local emergencies
This briefing shows how Councils are starting to use global social networks like Facebook and Twitter as well as hyperlocal, community websites operating in their areas, to communicate with their residents and businesses when local emergencies arise.
Understanding the customer: increasing take-up from harder to reach groups
Presentation by Phil Back, RBA Consulting, at the South Regional event on 16 June 2006.
The following documents are available for download. Documents in PDF format can be read using Adobe Reader. MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
