Performance Management downloads
A Roadmap for System Performance Testing
A presentation on standards by Gareth Lynn SQS Ireland to Northern Ireland delegates.
Benchmarking the ICT service: summary for 2005
This report summarises results from the Benchmarking the ICT service managed by Socitm during 2005. It is based on the results from 75 organisations that participated in five benchmarking groups...
Benchmarking the ICT service: summary for 2006
This report summarises results from the Benchmarking the ICT service managed by Socitm during 2006. It is based on the results from 87 organisations that participated in five benchmarking groups...
Benchmarking user satisfaction: summary for 2005
This annual report summarises the results from the 2004 and 2005 series of the Socitm Insight service for Benchmarking user satisfaction run in collaboration with Wolverhampton Business School.
Benchmarking user satisfaction: Summary for 2006
2006 marked the seventh year of our Benchmarking user satisfaction service. By the end of the year, we had completed 23 separate series, with 409 participants representing 206 organisations.
Socitm Key Performance Indicators Version 10
This document sets out version 10 of the Socitm KPIs, created by Socitm’s Performance Management Group to help organisations improve performance in the management of ICT.
Socitm Key Performance Indicators Version 11
This document sets out version 11 of the Socitm KPIs, created by Socitm’s Performance Management Group to help organisations improve performance in the management of ICT.
Socitm Key Performance Indicators Version 12
This document sets out version 12 of the Socitm KPIs, created by Socitm's Performance Management Group to help organisations improve performance in the management of ICT.
Socitm Key Performance Indicators Version 9
This document sets out version 9 of the Socitm KPIs, created by Socitm’s Performance Management Group to help organisations, particularly public sector organisations.
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